Pros
International distribution, strong presence in Italy, toe-hold established in Europe, Asia and the US. Strong opportunities for sales and commercial interests. Company appreciates art, literature and culture. Rarely fires anyone. Treats factory workers with respect and goes to great lengths to not lay off during slow periods. Some very smart, hard-working young people (and older people too) - going against the stereotypical view of an Italian company. A fantastic brand beloved by consumers and respected by agencies - truly a love brand. Must say the coffee is super and it is widely enjoyed, free, while at work. The Illy family has highly ethical ideals, tries to do the right thing for sustainability, employees, coffee growers and to improve the lives of the people in third world countries who are integral to growing the beans.
Cons
At heart, a somewhat provincial Italian company struggling to become global, acting and thinking globally. Has difficulty with focus and takes on far too many projects for a company of its size and resource capacity. Extremely hierarchical at HQ level, less so in subsidiaries. Very difficult for younger employees to be noticed and therefore rewarded for above and beyond effort and results. Family owned company, with the family quite active in day-to-day management, for better and for worse.