1.0
22 Jul 2021
Former employee, more than 1 year
Barcelona
Recommend
CEO approval
Business outlook
Pros
Good salary when paid out accordingly Co-workers and night shift agents were really good
Cons
Too much time in front of the screen, company even claims to be in a different sector so they don't have to give 5 minute breaks for every hour spent in front of the screen. Clients can be a pain in the ass, and most team leaders don't seem to care which results in agents spending an hour or more on one client instead of doing 8+. Some team leaders and trainers seemed a bit unqualified for their position, many rumors and gossip floating around about the real reason why they are not getting fired. Hours can be horrible, expect to work the majority of your weekends