Forget about getting your foot in the door, no upward mobility from Call Center. - Consumer Services Advisor the LEGO Group Employee Review

1.0
21 Feb 2011
Recommend
CEO approval
Business outlook

Pros

Employee discounts, flexible schedule and most co-workers were great!

Cons

Terrible training, no upward mobility, once you took a job (even if the job was beneath your actual capabilities) you were stuck in that position. Upper management only saw where you worked currently and not your potential. After training (which was substandard to say the least) you are thrown out on the call center floor. Horrible experience being a temp-hire. We were told what the requirements were to stay on as a permanent employee and then those requirements were thrown out the window when the decisions were made. I would never work for this company again, even after receiving wonderful scores, perfect attendance and provided the company with the upsells on their 'free' magazine subscription and doing all the right things to stay after the temp time was over. This company really needs to get it together!

Explore other reviews about the LEGO Group

5.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Store manager is the best manager in any industry I have worked with in over 30 years of employment. LEGO Group takes very good care of their employees with perks, raises, discounts etc. Again a great company with a great manager; this job is awesome!

Cons

Product is so in demand it’s hard to keep hot products in stock disappointing guests.

4.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great Coworkers and Supervisors Great benefits 50% off on discounts on sets

Cons

Overworked in the weekends and holidays there was many times where the store was understaffed and we needed more employees to work High School Mentality with some of the employee's people would have clique groups during work Going back to employees there was some employees that were very lazy and or incompetent and nothing was done about it

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