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Exotel Reviews

Updated 24 August 2018
40 reviews

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40 Employee Reviews

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  1. "Good Place to Learn and Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development Engineer in Bangalore Rural
    Former Employee - Software Development Engineer in Bangalore Rural
    Recommends
    Positive Outlook

    I worked at Exotel full-time (More than a year)

    Pros

    Joined as a fresher and you can't ask for a better start in your career

    * Smart and awesome people to work with
    * Freedom to experiment and Innovate
    * CTO is approachable, you can voice your concern and you will be heard. Moreover he is a superb techie and guide.
    * You can drive your projects independently
    * Loads and loads of learning

    Cons

    You sometime feel that pay is a bit less but that covers up for the experience you will get here.


  2. Helpful (1)

    "Good Company but no stocks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Exotel full-time

    Pros

    Good company with continuous growth. Lot of opportunities with international expansion and scope to learn and grow

    Cons

    Bad compensation with very less stocks. Founders have most of the stocks and rest of the stocks with core team members. Some of the core members are also leaving. To hire and retain good talent they need to give more stocks to employees.

    Advice to Management

    Think about your compensation. Culture is not a replacement for compensation. In startups everyone would want to make money for the risk, not only founders and core team. Dont be stingy

  3. "Fun hard working startup"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Exotel full-time

    Pros

    Fun workplace, nice people , good work and great office location. One of the top brands in B2B space. (This also makes it easy to get job in other startups when you move it). All senior leaders have tech and product knowledge

    Cons

    Need to build more loyalty. Fresher employees are not stable with what they want. Causes lots of attrition and break in momentum. Internal Brand building is bad.

    Advice to Management

    Speed up product development. Improve internal branding. COO CMO could involve more in tech since they have strong expertise in that and hands will help


  4. Helpful (1)

    "Real people solving real problems and making real monies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Exotel full-time (More than a year)

    Pros

    - Passionate young crowd
    - Customer & result oriented
    - Freedom to work, communicate & experiment
    - Multicultural yet single mindset
    - Flexible work timings
    - Great place to learn & grow
    - Optimistic and happy people
    - Smart folks that work really hard
    - and did I mention about partying? Real party people

    Cons

    - Can be future ready
    - Can be more disruptive with tech
    - Can build complementary products to serve existing customers that don't directly depend on operators or infra

    Advice to Management

    - Raise some funds for quality hiring
    - Keep pushing. You guys are doing great!


  5. Helpful (1)

    "Rude toxic work culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Exotel full-time

    Pros

    top minds in the industry
    best place to grow if u r willing to learn
    scope for growth is awesome

    Cons

    rude managers and colleagues
    top management doesnt care about this, so managers r seen yelling at their subordintes all the time. all they care about is delivering. doesn't matter how.
    no work life balance, despite what the COO tells

    Advice to Management

    if the co-founders remain blind to this situation,soon u 3 will b the only people left in the company. have fun.


  6. "Customer Success manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Exotel full-time (More than a year)

    Pros

    Freedom to work , good team , free lunch

    Cons

    Only CTO cum founder is approachable other 2 rarely involve with employ day to day activities

    Advice to Management

    Please plan better employee goal communication


  7. Helpful (1)

    "Nobody gets anything done"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Exotel full-time

    Pros

    Nothing much to say here

    Cons

    In startups everyone will get things done.Here it is the opposite. People will work on not to get things done and provide reasons for it. More people are brought in and new teams created to ensure nothing gets done.There are people in the company who nobody knows why they are there and what they do except stop work and write docs. To get something done it is like a government office. I have to first find who all i need to get approval and then try to get approval. Then one of them will say I'm not responsible for this you need to talk to to another person. It is a joke because it does not even have 100 people. I have to start again from the beginning It is better to not start anything new or useful at all

    Advice to Management

    You are creating process and getting people to stop work happening. People who want to do real work are frustrated

  8. "Process Process and more stupid Process"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Exotel full-time

    Pros

    Some genuinely nice and intelligent senior people
    Salary is market standard though they are small in size
    Better than all competitors product and name wise
    Good engineers

    Cons

    1) Uninspiring leadership
     Recently had a all hands which was three and half hours long which did not inspire
    2) Disconnected teams
    Every team thinks they are doing great and only have advise for other teams
    3) Slow moving
    They have so much processes for even small things. Instead of simplifying they keep adding more and more process. This come from top. The number of meetings to decide a simple thing is unbelievable. Even large companies don't have so many meetings
    4) People are frustrated with processes and people only there for the sake of process
    5) No coordination among management and big rumours of churn

    Advice to Management

    1) Don't solve problems that are not even there
    2) Promote internal folks
    3) Selling to large old enterprises does not mean we need to behave like large old enterprises
    4) Learn public speaking
    5) Learn some humility. Dont push fake ideals


  9. Helpful (1)

    "Exotel is not what it seems to be!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bengaluru
    Former Employee - Anonymous Employee in Bengaluru
    Doesn't Recommend
    Negative Outlook

    I worked at Exotel full-time (More than a year)

    Pros

    1. They pay on time.
    2. Freemium food (deducts food coupon from your salary).
    3. Good location in Bangalore.

    Cons

    1. Discrimination - biased people; they prefer to work with folks from their community. You will feel left out most of the time.

    2. Too much attitude and arrogance. They think they know a lot of stuff but actually are empty vessels.

    3. Exploitation - the seniors (some of them) make you do their work while they just work-from-home (which is no work at all).

    4. ZERO knowledge transition on joining. The theory of "figure it out" doesn't apply to all.

    5. Tries to behave like an enterprise but is still JUST a startup.

    6. The product SUCKS! It has a terrible UI, too many downtimes and the techies work on maintaining this sinking ship rather than developing new products.

    7. Too much planning, very less execution.

    8. Time waste on work that's not going to benefit the team or the company.

    9. IMPOSSIBLE expectations. They want you to be "ON" 24*7.

    10. Below-the-par salary.

    11. Some managers' sole work is "mailing" and doing nothing themselves. Again, being a boss rather than a leader (wonder if they even know the difference)

    12. SURPRISINGLY bad release. They'll harass you like hell.

    13. Being frugal is good but Exotel has taken it to the next level. This is level "CHINDI". Too much pressure on the teams as there's not enough bandwidth. They realise that and yet they don't hire enough. One of the C-level executives once proudly told that we should be a small team generating huge revenue. Irony is they don't pay for that.

    Advice to Management

    You're the problem.


  10. "Exotel - Nice place to work, but no longer a startup"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bengaluru
    Former Employee - Anonymous Employee in Bengaluru
    Recommends
    Negative Outlook

    I worked at Exotel full-time (More than a year)

    Pros

    1. Good culture and friendly colleagues - I made good friends.
    2. Hierarchy is very less - you can put your views across to the top brass and be heard at the very least.
    3. Work-life balance is definitely there - it's a pro sometimes, and a con the other times.
    4. Regular company outings/trips and all great fun!
    5. It's a very happy atmosphere in the company and you will rarely have a gloomy day there :)
    6. Used to be a great place for techies to learn and grow - I don't know if it's the same/has changed now.

    Cons

    1. Pay is below market average - seriously, need to pay more.
    2. Maybe more relaxed than it should be.
    3. CEO not actively involved with each team anymore - depends how you look at it, not necessarily a con for some people.
    4. Still, don't have seasoned guys running senior management - it shows.
    5.. Feeling of startup not really there - no urgency to innovate, problem-solve, take feedback.

    Advice to Management

    1. Increase pay - I know it's bootstrapped for the most part but I feel we can do better and people will be happier and work harder/not jump ships if this happens.

    2. Great initial start to International - best of luck for this. :)

    3. Culture difference between founders, early employees and <1-2 yrs employees - early employees need to be motivated to step up and set an example for the relatively newer folks to make culture unanimous throughout the company.

    4. Good transparency but much more needs to be done still - this will keep teams motivated/create a little urgency


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