Exotel Reviews | Glassdoor.co.in

Exotel Reviews

Updated 5 December 2018
44 reviews

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3.4
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Shivakumar Ganesan
4 Ratings

Employee Reviews

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  1. "Good Place to Learn and Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development Engineer in Bangalore Rural
    Former Employee - Software Development Engineer in Bangalore Rural
    Recommends
    Positive Outlook

    I worked at Exotel full-time (More than a year)

    Pros

    Joined as a fresher and you can't ask for a better start in your career

    * Smart and awesome people to work with
    * Freedom to experiment and Innovate
    * CTO is approachable, you can voice your concern and you will be heard. Moreover he is a superb techie and guide.
    * You can drive your projects independently
    * Loads and loads of learning

    Cons

    You sometime feel that pay is a bit less but that covers up for the experience you will get here.


  2. "Flexibility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Exotel full-time

    Pros

    Team leaders of engineering are qualified and experienced enough to guide new people who come in. There is flexibility to pick things you want to work on and learn along the way.

    Cons

    None I can think of right now.

    Advice to Management

    Should focus on senior employee retention.

  3. Helpful (1)

    "Key people are leaving and so much talk and no action"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Exotel full-time

    Pros

    Lot of senior people are leaving from Cxos, senior people etc.Lot of hiring. But there is nobody to guide new people. There is lot of talk on what we are going to do, but nothing happens.Sales goes and promises features which are not there and product does not improve the product. It is the same in last 2 years. It is jokeful that some cosmetic change everyone says is a new product. Not everyone will be fooled by it

    Cons

    Good place to have fun sometimes

    Advice to Management

    Retain senior people. There is no guidance. Stop promising things in all hands and meetings and big talks. Need action not talks. Half the management team should learn how to talk short and honest. They go on and on and on. I think it is to only hide their mistakes. If you are leaving the company why are you making false promises and hiring.That is lying. Please talk less. Do some work


  4. Helpful (1)

    "Confidential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Bengaluru
    Former Employee - Software Engineer in Bengaluru
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Exotel (Less than a year)

    Pros

    1. Lots of opportunities to learn.
    2. Flexible work hours.

    Cons

    1. No opportunities for career growth.
    2. Appraisal/promotion is not done on merit.
    3. Too much time spent on meaningless meeting, discussions. In fact senior employees try to avoid it by working from home.

    Advice to Management

    1. Keep it real don't say something for the heck of saying it in all hands and end up doing the opposite.
    2. Whenever an opening is available pass
    the information within the company and give priority to an existing employee so he/she can prove themselves and get the position.
    3. Except the COO none of the management is approachable .
    4. Don't promote somebody because he/she is more visible in the company.
    5. Get a proper HR and treat employees greivances seriously.


  5. "Clueless middle management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Exotel full-time (More than a year)

    Pros

    - There are a few really good engineers in the company and if you get a chance to work with them you will learn a lot.
    - CXOs are great.

    Cons

    - The entire middle management was hired in the last few months and are clueless about most things.
    - Some very dumb managers, who say things for the sake of saying things and do not understand engineering.
    - A very very slow paced company. It's all talk about this and that but the product has changed very little in the last 2-3 years. 0 innovation.
    - The product team pretend to be the gods within the company and are clueless about tech and most of the products that they have come up with after months of research are things that a fresher would build as a college project. Engineers rarely have a say in new products, or features being added.


  6. Helpful (1)

    "Good Company but no stocks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Exotel full-time

    Pros

    Good company with continuous growth. Lot of opportunities with international expansion and scope to learn and grow

    Cons

    Bad compensation with very less stocks. Founders have most of the stocks and rest of the stocks with core team members. Some of the core members are also leaving. To hire and retain good talent they need to give more stocks to employees.

    Advice to Management

    Think about your compensation. Culture is not a replacement for compensation. In startups everyone would want to make money for the risk, not only founders and core team. Dont be stingy


  7. "Fun hard working startup"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Exotel full-time

    Pros

    Fun workplace, nice people , good work and great office location. One of the top brands in B2B space. (This also makes it easy to get job in other startups when you move it). All senior leaders have tech and product knowledge

    Cons

    Need to build more loyalty. Fresher employees are not stable with what they want. Causes lots of attrition and break in momentum. Internal Brand building is bad.

    Advice to Management

    Speed up product development. Improve internal branding. COO CMO could involve more in tech since they have strong expertise in that and hands will help

  8. Helpful (1)

    "Real people solving real problems and making real monies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Exotel full-time (More than a year)

    Pros

    - Passionate young crowd
    - Customer & result oriented
    - Freedom to work, communicate & experiment
    - Multicultural yet single mindset
    - Flexible work timings
    - Great place to learn & grow
    - Optimistic and happy people
    - Smart folks that work really hard
    - and did I mention about partying? Real party people

    Cons

    - Can be future ready
    - Can be more disruptive with tech
    - Can build complementary products to serve existing customers that don't directly depend on operators or infra

    Advice to Management

    - Raise some funds for quality hiring
    - Keep pushing. You guys are doing great!


  9. Helpful (4)

    "Rude toxic work culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Exotel full-time

    Pros

    top minds in the industry
    best place to grow if u r willing to learn
    scope for growth is awesome

    Cons

    rude managers and colleagues
    top management doesnt care about this, so managers r seen yelling at their subordintes all the time. all they care about is delivering. doesn't matter how.
    no work life balance, despite what the COO tells

    Advice to Management

    if the co-founders remain blind to this situation,soon u 3 will b the only people left in the company. have fun.


  10. "Customer Success manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Exotel full-time (More than a year)

    Pros

    Freedom to work , good team , free lunch

    Cons

    Only CTO cum founder is approachable other 2 rarely involve with employ day to day activities

    Advice to Management

    Please plan better employee goal communication