Express Scripts Reviews

Pros

Good work knowledge and encouragement

Cons

Long working hours and weekend shifts

Pros

I liked the Working environment and team is helpful and supportive in all aspects.

Cons

Doesn’t offer the RSS Options.

Pros

provides pharmacy services for private and public employers, health plans, labor unions, government agencies, and individuals served by Medicare Part D Prescription Drug Plans.

Cons

Good knowledge gained in PBM domain working with ESI.

Pros

Good place to start but not for experience

Cons

Work pressure should be taken care

Pros

Overall good comp employees friendly

Cons

Needs improvement in top Mgmt.

Pros

Health insurance and related benefits are pretty decent. There are quite a few good people who genuinely try their best to make things better at the company.

Cons

Most if not all the teams utilize outdated hardware and software, with extremely slow turnaround time on fixing issues, updating software, deprecating EOL hardware/software, and overall lacking in drive to make things better. Management would rather pay for many outsourced unqualified contractors to act as technical support 24/7 than hire software engineers to develop solutions to their problems. Similarly, management would rather maintain legacy code from the early 2000's than to replace those projects with modern programming languages, frameworks, tools, and technologies. I also personally had a bad manager, who kept pushing for technologies that I believed should have been a much lower priority for us to move forward with compared to the exponentially rising technical debt that we were accruing. This manager also disrespected a coworker who was dealing with an immediate family member that was dying, telling them to prioritize work over their terminally ill relative.

Pros

I learned some new skills and met new people.

Cons

The call center is very fast paced, CSR's take over 100 calls per day. Members can be rather rude and insensitive, screaming and cussing about issues the CSR's have no control over and had no hand in. Supervisors change constantly. The turn over rate is high. Metrics have to be met. You are micromanaged. The pay is low in comparison to the companies expectations. You can not recommend that an angry member speak with a supervisor so you sit and listen to them talk down to you and degrade you. Not worth the stress and anxiety!

Pros

- Flexible work schedule, many roles are able to be worked remotely and management is understanding of work/life balance - Supportive and encouraging company culture - Lots of training resources for continued development and growth

Cons

- Work life balance is usually good, but when times are busy - it’s really busy - Would like to see salary adjustment for inflation

Pros

Decent priced Cigna insurance. Room for growth. Monthly bonuses based off metrics. Bonus structure based off your effort. Paid (most) holidays off. Nice superiors.

Cons

No matter how great your “conversion” rate is, your Quality must be great or else you get no bonus. Some SMEs provide inaccurate info. Training classes don’t offer extra pay. No shift differential pay. No extra pay for speaking another language. Metrics include hold time while waiting for another dept (which can take a really long time).

Pros

Extremely flexible hours. Managers always support time off if needed or earned; they only care if you prioritize getting tasks done and staying up-to-date on clients' agreements/arrangements.

Cons

There were times that I would not have anything to do, but I learned to use the free time to develop skills and learn the "why" behind what we do for clients.