6y
We typically don't reply to reviews, because they are left anonymously and I have no way of knowing who it is to properly leave a rebuttal, which is unfortunate on the part of these platforms, Glassdoor and Indeed. This writer told me exactly the kind of review she would leave - we've been in close correspondence - so this time, I can respond and do so with accuracy.
Unfortunately, this writer was responsible for quite a few quality issues and errors after we brought her in, the ultimate reason we dismissed her from the team - none of the claims she makes about her skills were actually valid here in our team. Our editorial team gave her multiple notices of issues: keywords not being used, directions in the client's input form not followed for assignments. She even went AWOL on a couple assignments we left her, not confirming in the 24-hour period we request of our writers, which every writer agrees to before even beginning work and is clearly laid out in our guidelines. Additionally, she accidentally went into our system and mislabeled a project, causing it to disappear from the right queue entirely. We have 90 writers and not one has done that this year to date.
When I brought up these issues, she disagreed and blamed both our editorial team and our system instead of taking any responsibility, which I found very unprofessional.
At the beginning, she was very eager, but sent in a sample that did not match our guidelines. I guided her through, took time to leave comments and show her how to improve her writing, which meant that I stayed up late one evening and took over an hour just to mentor her before we even brought her in. I'm now regretting that free time I gave her to mentor her. The $19 course she's referencing was an opportunity I offered her to grow her skills, which she said yes to. That one-time cost pays for the use of the platform we host it on - the actual $1,000 course I sell outside my team is given for free to my team. (I don't have a history of her enrolling, so she didn't actually pay that fee. It's optional, you don't have to take the course.)
Compared to the writers that earn four figures every two weeks here at my company, and being someone that is an author, writer, and top earner through content (I practice what I preach), I would not call this writer seasoned or expert at her craft, nor professional with any kind of critique regarding her work.
