FactoryPal Reviews

Dear former employee, Thank you for taking the time to provide feedback about your experience at FactoryPal. We appreciate your positive comments about our timely pay and great work-life balance. We understand that you have some concerns, and we take them seriously. Firstly, we would like to clarify that our tech department makes up around 56% of our employees, which is a significant proportion of our workforce. As for the statement that only “low-quality people” remain at the company, we strongly disagree with this characterization. Our employees are the backbone of our company, and we are proud of the talented and dedicated team that we have built. Regarding your concerns about salary increases, we have a clear protocol in place that involves performance evaluations and recommendations from line managers. We believe this process is fair and transparent, and we encourage employees who feel they have been unfairly evaluated to raise their concerns with HR. Regarding your comment on the lack of alignment between operations and strategy, we appreciate your feedback. We are constantly striving to improve our processes and ensure that we are working efficiently to achieve our goals. We have recently implemented a number of organizational and process changes to continuously improve the way we collaborate across a constantly learning and growing organization. We are also proud to be part of Körber, which provides us with valuable resources and support. While we may not make all decisions independently, we work closely with our parent company to ensure that our strategy aligns with our goals. Finally, we are sorry to hear that you believe our company is set to fail. Building a startup is hard and the path to success is accompanied by many challenges and sometimes doubts. We are just three years old and have built an incredible team and product. We are far from done, in fact, we are just getting started. We are actively seeking a new investor, as part of our growth strategy to develop our business into new industries. Körber is continuing their support unchanged and together we remain highly optimistic about the future of FactoryPal and we are confident in our ability to continue providing valuable products and services to our customers. In fact, we have just recently won the Factory Innovation Award in the Category ‘Best Internet of Things Solution’ awarded by an independent expert jury. Once again, thank you for your feedback, and we wish you all the best in your future endeavors. Sincerely, Sharifa Karadayi, HRBP at FactoryPal.

Dear employee, Thank you for sharing your feedback about your experience at FactoryPal. We appreciate your openness in expressing your thoughts and concerns. We would like to take this opportunity to address the points you raised and assure you that we value your perspective as a member of our team. Firstly, we appreciate your positive remarks about our training budget and great work-life balance. We understand your concerns regarding the functionality of our product and the perception that not enough emphasis is placed on customer care. We take these matters seriously and are committed to continuous improvement. We would like to address the issue you raised regarding the product's readiness for the industry. While we acknowledge that every product has room for improvement, we are constantly working to enhance its functionality and address any issues that arise. Our team is dedicated to delivering a high-quality product that meets the needs of our customers. Regarding your comments about the product owner and customer success team, we value open communication and collaboration among all teams. We encourage feedback from our clients, including feedback received through the customer success team, as it helps us understand and address their needs. We apologize if there have been any misunderstandings or lack of responsiveness in this regard. In terms of management, we are committed to actively listening to our employees and addressing their concerns. We understand the importance of creating an environment where everyone feels heard and valued. We will take your suggestion into consideration regarding the improvement of collaboration between the customer success and product team. Once again, we appreciate your feedback and will use it constructively to make necessary improvements. If you have any further concerns or suggestions, we encourage you to reach out to the People & Culture team or your line manager. Sincerely, Sharifa Karadayi, HRBP at FactoryPal.