FireHydrant Reviews

3.9

77% would recommend to a friend

(15 total reviews)
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Robert Ross

68% approve of CEO

51% positive business outlook

FireHydrant has an employee rating of 3.9 out of 5 stars, based on 15 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FireHydrant employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

15 reviews
2.0
26 Jul 2022

Great people, poor leadership

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Everyone from managers down are some of the kindest people I've worked with. I genuinely loved working with them all. The company also increased pay after raising series B

Cons

- Health insurance plans provide poor coverage - Two rounds of layoffs, the second after a NYC company offsite in which no expenses were spared - Persisted with company offsite despite increase in covid cases and no more mask mandate, resulting in more than a quarter of attendees getting covid - Refused to acknowledge covid cases that weren't diagnosed the week of the offsite - No career progression in engineering. Whatever level you get hired at is almost certainly the level you're going to be at for the rest of your time there - Created a new engineering level (and salary level) for CEO and head of engineering's friend who they hired - Codebase is a mess of prematurely made abstractions that still aren't useful and will likely never be - Engineering teams aren't allowed ownership of product areas. All decisions are nitpicked and micromanaged by leadership - Head of product dismisses and mocks user feedback of application

1.0
22 Dec 2022
Recommend
CEO approval
Business outlook

Pros

- Base pay is good, but OTE is a pipe dream - Good benefits

Cons

First of all, product is a “nice to have” and lacking an integration with MS Teams, meaning the ICP is extremely low. Way too many reps for the number of accounts, leading to less than 10% of the sales org hitting quota. Despite that, 2 rounds of layoffs letting go of the best AEs and BDRs even though they brought new junior reps in. Reckless spending and hiring Second round of layoffs (20% of company) occurred despite the CEO pledging to the company they had enough funding until summer of 2023. Sales org has no structure or organization. “Presidents club” included gift card to one AE and BDR across all segments. Stipulation is you had to hit 100% of quota, which no one did. These incentives happened before in the Fall too and no one won anything. No path for promotions because there is simply too many reps Marketing team pushed pre event outreach on BDRs for weeks, leading to 1 inbound. A total waste of time Dysfunctional — stay away completely

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FireHydrant Response
3y
Thank you for taking the time to write about your experience. We take your feedback seriously and have shared your review with our sales leadership team. Our customer base continues to grow, and we have received positive feedback that our product is critical to their business operations. We could not have achieved this without our valuable sales team, which saw 30% receiving internal promotions last year. While we take accountability for overhiring without anticipating the changes to economic conditions last year, we created new measures to be more strategic in our hiring goals going forward. We are confident that we now have the right-sized team for impact both individually and collectively. As your advice mentions, our leadership team has taken a lot of time to reflect and focus on our areas of improvement.We have already started to make those changes. As such, we are excited about the changes to sales leadership with new expectations, KPIs, and coaching structures.
1.0
12 Dec 2022

BEWARE! STAY FAR AWAY!

Recommend
CEO approval
Business outlook

Pros

-Base Salary for the position is good -High OTE, but continue reading to the Cons -Fully Remote -A few of the Solutions Architects are rock stars

Cons

Wow, where to start? You won't even begin to touch your OTE, entire teams were at 0%. Minimal pipeline, reps are working one or two deals a quarter. No sales process, leaders want you to pitch a POC at the end of the first call without multithreading, getting a business case, etc. 100% cold outbound prospecting with no GTM strategy, you will not get a single inbound. No territory; could be a Pro but extremely narrow ICP, reps have 20 accounts to go after with a $800K quota. Leaders have no way to address the business problem of a very narrow ICP, product engineering couldn't deliver MS Teams integration. No marketing team; they put ads on pedicabs at Kubecon and resulted in 1 lead for the entire sales org. Leadership said they never hired a marketing team because they were relying on BDR's. 2 mass rounds of layoffs; fired ramped and tenured reps on the cusp of a large commission check, leadership got the deals signed and didn't pay out any reps. One of the best reps had 40% of his annual number in Legal & Procurement in Q1, he was fired and leadership got the deals signed without paying anyone. One of the most recent layoffs had the largest deal in the company signed contingent on a successful pilot program, they fired him and will not pay his commission out. After or while firing people, they hire more junior and new reps. Performing" means 25% of your number. BDR's have a 24 opp quota per quarter with 100% cold outbounding with 20-30 accounts to go after. Told new reps in the interview process that "there's no way you don't hit your number here" when 50% of the org was at 0% in Q1 If you're an AE, you will be a BDR, AE, Marketing Coordinator, and CSM all in one -CSM's are maxed out, do not have the resources to strategically nurture your accounts. Promised President's Club at beginning of the year at SKO for the top 2 reps in each segment, changed it to a $2000 gift card for one single rep regardless of segment. Held an offsite in New York during a covid spike leading to a large number of employees getting covid. Product is extremely overpriced for what it is. Absolutely no opportunity for career advancement or learning.

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FireHydrant Response
3y
Thank you for taking the time to write a review and share your personal experience with us. We are disappointed to hear that your experience at FireHydrant hasn’t been more positive. As your feedback mentions, there are many areas of opportunity for us, and we acknowledge that we have learned a lot this year. We are holding ourselves accountable for continuously improving the experience for every teammate. We are pumped about the potential impact of recent structural changes, including the arrival of a new VP of Sales, plans for increased collaboration across teams, and the amplification of our new marketing team. We also hope our employees feel the impact of increasing our focus on employee recognition through new rewards programs and performance feedback systems recently announced.
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Glassdoor has 15 FireHydrant reviews submitted anonymously by FireHydrant employees. Read employee reviews and ratings on Glassdoor to decide if FireHydrant is right for you.