This company does not pay its clients on time. It is that simple. 60+ day time frame to get paid, but the COO has decided that holding payments and cutting checks at a set date a month is the right way to do business.
What makes this difficult was my position required me to inform clients that all payments are sent 45 days after the work being successfully uploaded within the system; but, this never happens! FSN fails to tell the clients and their employees about distribution dates making everyone in their network clueless. Furthermore, customers may not pay for jobs and FSN just ignores this and has nothing in place to solicit late payments from their customers.
My supervisor was full of herself. This made her two faced and at times jarring, especially when you hear the "team lead" talking down about her team or yourself. Favoritism is a big deal in her office political system resulting in a poor work environment, dirty looks, and a childish supervisor.
Training was poor and more often than not I found myself asking questions we quickly went over in three days. Even more difficult was the fact that you were talked down to if you needed to know information or you had to relay on one person on the team who has one login to a website that has pertinent for the entire team.
Lastly, this company has just merged with another network of service providers and fails to tell the former clients about the merger - this resulted in clusters of random businesses seeing a business they have never heard of leaving many questions unanswered. When I asked about how to explain the merger, we were told that we should just tell them the "same parent company owns the two" and they were just to accept that. Most people saw through this and asked a lot of questions pertaining the change, many of which we were not suppose to explain to the new clients - just simply support their questions to a non-existent script.