Does Firstmark Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstmark Credit Union employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Firstmark Credit Union. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Firstmark Credit Union?

71% of Firstmark Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstmark Credit Union 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Firstmark Credit Union?

Analyst (3) , Member Service Specialist (3) , Accounting Manager (2) , Branch Manager (2) , Financial Center Supervisor (2) , Information Technology (2) , Manager (2) , Member Care Representative (2) , Teller (2) , Universal Teller (2)

What are the pros of working at Firstmark Credit Union according to real employee reviews?

"Great people." ((in 8 reviews)); "Great culture and values at the organization." ((in 7 reviews)); "Great benefit and nice people." ((in 7 reviews)); "Great coworkers make the environment bearable" ((in 3 reviews)); "Everyone takes the time to get to know each other and actually care." ((in 3 reviews))

What are the cons of working at Firstmark Credit Union according to real employee reviews?

"Branches are highly dysfunctional including the management, branch management plays favorites, branch management only is interested in making goals (which are unattainable) and if you fall short, they are quick to blame you personally for it rather than taking ownership, some branch managers are too focused working at other branches then working at their own, the system is outdated, very old school processes like sending documents from one department/branch to another, branch managers who have been with the company for a long time do not keep up with the ever" ((in 6 reviews)); "The CU is experiencing no growth and the CEO clearly lacks any kind of experience engendering loyalty." ((in 3 reviews))

Firstmark Credit Union Reviews

3.9

71% would recommend to a friend

(90 total reviews)

Wendy Cleveland

Not enough data to show CEO approval

67% positive business outlook

Ratings by category

4.5

Diversity and inclusion

4.1

Culture and values

3.9

Work/Life balance

3.8

Senior management

3.8

Career opportunities

3.7

Compensation and benefits

Firstmark Credit Union has an employee rating of 3.9 out of 5 stars, based on 90 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Firstmark Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

90 reviews

1.0

11 Oct 2019

Brain drain caused by CEO

Analyst

Recommend

CEO approval

Business outlook

Pros

Staff are very nice and do genuinely seem to care about each other and the members

Cons

The CEO is incredibly tactical and does not know how to think strategically. He also has failed to empower any other team members to make decisions, including his senior executive team. He is incredibly susceptible to flattery and if you don't participate you'll be sidelined or fired.

Firstmark Credit Union Response

6y

Thank you for your feedback! We are always seeking ways to bring about positive change for our employees and members. Our CEO is an incredible visionary and a passionate leader who can be challenging at times. He has high expectations of himself and others that has undeniably resulted in numerous process enhancements and improved efficiencies across the organization. It is our belief that the organization is on a positive path as marked by high employee engagement and member satisfaction scores. While we respectfully disagree with your advice to management, we are happy to share your feedback with our CEO. We wish you the very best in your future endeavors!

1.0

7 Aug 2014

Made me sick to work here

Research specialist

Recommend

CEO approval

Business outlook

Pros

Benefits, pay,hours, location, years around

Cons

Favoritism, can't go in and just do your work anymore, everyone talks about everyone. Unethical management!

1.0

16 Dec 2020

Retaliation/Intimidation/Favoritism/Demoralizing/Disorganized

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Depends on the day and the team you work with. Any positive benefit or feature of the company is overshadowed by the actual day to day experience of their own rogue, seedy culture despite the posted "appearance values" of the organization.

Cons

Tenured management thrive on intimidation, favoritism/bias, retaliation, and prevent deserving and talented individuals from developing or advancing. There are employees that are remarkable and have been there for years in holding patterns while others will continue to get moved through the ranks being deemed a better 'culture fit' which essentially means they were better at smiling and nodding than any actual skill or capabilities. This trickles down to members by way of disorganization, incompetence, poor training/resolution.

Firstmark Credit Union Response

5y

We place great importance on the voice of our employees and appreciate your feedback. We will certainly pass along your full comments to our CEO who is passionate about the employee experience. As noted in our most recent annual employee engagement survey, trust in leadership is at an all-time high, and based on the same survey, our credit union was named as a 2020 Best Places to Work by the San Antonio Business Journal. Our high employee engagement scores align with our high member satisfaction scores, and we are very grateful to our employees who work hard to represent and nurture a culture rooted in kindness, respect, and collaboration. We regret your experience fell short of the positive consensus our employees have expressed. Thank you for the part you have played in our credit union’s success, especially during a time of unprecedented challenge and adversity. It is our hope that you find great success as you move forward in your career.

Viewing 1 - 3 of 90 Reviews

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Jobs at Firstmark Credit Union

Member Service Representative - Mission

Member Care Associate - Bilingual (Spanish)

Member Care Associate - Bilingual

Assistant Branch Manager - New Braunfels