Five9 Reviews

3.6

63% would recommend to a friend

(756 total reviews)
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Amit Mathradas

63% approve of CEO

52% positive business outlook

Five9 has an employee rating of 3.6 out of 5 stars, based on 756 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Five9 employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

756 reviews
1.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The stock price has a solid floor at about 90% less than its all-time high.

Cons

One VP has created a culture of rigid compliance, stifling collaboration and shutting down open discussion. Team members hold back from challenging decisions, even when they're clearly based on outdated information or flawed assumptions. This erodes trust and silences honest feedback. Meetings and scrums have become demoralizing. Employees are routinely subjected to condescending criticism, which erodes morale and poisons the work environment. Instead of seeking guidance, people now expect to be knocked down and do their best to stay invisible. Our processes have turned into obstacles. New management layers, endless safe harbors, and change-control reviews have choked our workflow. What used to be simple tasks now demand wading through convoluted categories and approval mazes, forcing teams to justify every move with pages of unnecessary detail. Our pace has collapsed. We now spend more effort feeding the bureaucracy than getting real work done. Governance and risk management matter, but this avalanche of process delivers nothing except gridlock. The obsession with documentation and justification is strangling productivity.

3.0
8 Jun 2026

Great culture and collaboration

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great Culture TAM Management is Top notch culture-based management Great collaboration Stock option is great

Cons

Medical Benefits and Reimbursement Competitive salary

3.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Hybrid work schedule, really good pay, genuinely liked most coworkers

Cons

A lot of VPs were brought in at the same time. They were very demanding without fully understanding our processes and employee strengths, which caused a lot of stress

Viewing 1 - 3 of 756 Reviews

Glassdoor has 794 Five9 reviews submitted anonymously by Five9 employees. Read employee reviews and ratings on Glassdoor to decide if Five9 is right for you.