FreeWill Reviews

3.9

73% would recommend to a friend

(91 total reviews)

Jenny Xia Spradling

86% approve of CEO

65% positive business outlook

FreeWill has an employee rating of 3.9 out of 5 stars, based on 91 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FreeWill employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

91 reviews
4.0
7 May 2021

It's good

Recommend
CEO approval
Business outlook

Pros

good work culture and work life balance

Cons

wrong expetation setting in terms of growth

3.0
3 Aug 2023

It was great until it wasn’t

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I loved FreeWill. At the time, I would have told you it was the best job I’d ever had. My colleagues were truly the best and the brightest- the most caring and intelligent people I’ve worked with. Company culture (seemed) great. Super connected remote culture, professional development opportunities, thoughtful and collaborative work environment, etc. This would be a great “stepping stone” job for early career professionals that want to grow and gain great experience. It definitely wasn’t perfect, but it was really good for the most part.

Cons

Laid off with zero warning after repeatedly being reassured by the co-CEOs that our company would NOT feel the impacts of industry-wide tech layoffs. Initially, I was disappointed, but saw this move as a business decision. However, after seeing jobs that people were laid off from being re-posted within a couple months, huge hiring bonuses being offered for certain roles, and execs boasting about the company’s massive success, it really feels like a slap in the face. I now feel like all of the things we were told when we were laid off was nothing more than lip service, and completely disingenuous. I truly wish the company well, as I greatly respect my former colleagues that continue to work hard every day - but would caution anyone seeking job stability and leadership transparency. The only reason I still gave the ratings I did were because the bulk of my criticism has to do with how the layoff was handled, not my experience while on the team.

avatar
FreeWill Response
2y
Thank you for this feedback, your contributions to FreeWill, and your continued well wishes! We're so happy to see you enjoyed your time with us and would recommend us to early career professionals. We have strived to be as transparent about company performance as possible by consistently sharing company updates and how we are tracking towards company goals. However, we were navigating some unknowns in the macro-environment that led us to make tough decisions. It was not an easy decision to conduct layoffs in March 2023 but is ultimately a decision that has paved the way for continued sustainability of the company and we're so sorry this came as a surprise to you. While we have not returned to the level of hiring being conducted pre-layoffs, we are currently only backfilling roles based on recent team member transitions or increased capacity needs. We have made every effort to re-engage with former team members about opportunities to return to FreeWill whenever possible and have been grateful to have some return. We truly appreciate the well wishes and also wish you the best!
4.0
20 Oct 2020

A startup with heart and growing pains

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people here are excellent. Most everyone is kind, fun, and truly embodies the company values. Our office culture was fun and a great place to socialize and learn from each other. This has largely translated to remote work as well to the extent possible. There is a great feedback culture. It's extremely easy to get things done with no bureaucracy or strict processes. It's a great place for mentorship for junior hires. The business model is successful even in an economic downturn.

Cons

It takes time to transition from a scrappy startup. The original engineering team was entirely junior, and they are just coming to the end of dealing with cleanup of past mistakes. The best decision made to date was to replace the head of engineering and hire more senior engineers which has made the engineering team much more professional. This has yet to happen on the design team, which has the same issue. The head of design does not have the requisite experience and doesn't want to hear from anyone who does. The design team is timid and afraid to do anything innovative. This will be the company's Achille's heel until senior management realizes the business value of a functioning design team, especially as we try to stand out from the competition and need innovative ideas to find our market niche. FreeWill is a risky venture in a very competitive space. I feel that either we could find a strong niche or be easily copied by a competitor. Right now we're throwing things at the wall to see what sticks.

Viewing 1 - 3 of 91 Reviews

Glassdoor has 95 FreeWill reviews submitted anonymously by FreeWill employees. Read employee reviews and ratings on Glassdoor to decide if FreeWill is right for you.