- they're quick to sack people, so there's constant brain drain and people on edge
- deep cuts has worsened this, with critical areas needed for product growth also cut, meaning potential to grow is stunted. Everyone is looking elsewhere as financials aren't great following rebrand
- several big missteps without consultation with wider team/company; several mistakes could have been avoided if the floor was open to discussion
- very ops-focused so product has been neglected. With no dedicated in-house devs, progress is also slow