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FrontLine Service

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FrontLine Service Reviews

3.1

52% would recommend to a friend

(46 total reviews)
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Susan Neth

67% approve of CEO

55% positive business outlook

FrontLine Service has an employee rating of 3.1 out of 5 stars, based on 46 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FrontLine Service employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

46 reviews
1.0
2 Mar 2022

Poverty Pimps

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Excellent health insurance, generous time off, employee union, making a significant difference helping people who’ve been marginalized and oppressed.

Cons

Like others have said. Initially, everyone appeared to be friendly. The comprehensive new employee training is impressive. However, after 90 days, productivity must be 50% - 4 hours each day meeting clients and billing insurance. The rumor is FL is making up for limited operations during the pandemic. They do not pay nonmanagement employees more than $15 an hour unless they work in mobile crisis. Several employees have left in the last six months and said their supervisors placed them on probationary plans for not achieving 50% productivity. The 50% productivity mandate is unrealistic and unsustainable. It’s a crappy feeling working for an employer where you feel like you are continually under the bar and your job is on the line. Director-level executive(s) are non-transparent, misleading, and dishonest, so make sure you get everything they say to you in writing. The worst aspect of Frontline is the continual revolving door. Frontline has a turnover rate of 30%, yet it’s my impression that FrontLine expects employees to leave. Perhaps the executives don’t care about clients lacking consistent treatment because of employee turnover.

2.0
15 Feb 2022

Disability discrimination

Recommend
CEO approval
Business outlook

Pros

Union representation; Paid Covid leave; mileage reimbursement;

Cons

I worked at Frontline for a few months. I was open and upfront about my mental health challenges as well as my ADHD diagnosis. I was let go a few days before my 60 day probationary period, even though I was informed in my review that I was making improvement. The company failed to provide disability assistance as ADHD is a disability backed by the ADA as well as PTSD. They also want case managers to handle a case load of up to 40 clients, clients who are sometime's impossible to reach due to them not having proper forms of communication. This is not the client's issues, due to them being unhoused and a good number of them living in extreme poverty, however some of the expectations set were unrealistic. I know Ohio like many other states are "at will" however there should be better protection for employees with cognitive disabilities. ALSO THE PAY WAS POOR AND NOT VERY FORTHCOMING

1.0
20 Aug 2018

RUN AWAY

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Generous PTO.. That's about it.

Cons

Horrible management. Contradicting statements and direction from supervisors, Outdated systems and technology. You think the boss wouldn't come in at Noon everyday when they just hired a new employee and that new employee needs support and guidance from management...very unprofessional. Couldn't ask questions without supervisor getting annoyed. Total lack of support from management. They don't do their job and blame you for not picking up the slack which was not in your job description. DONT WORK HERE. YOUVE BEEN WARNED

Viewing 1 - 3 of 46 Reviews

Glassdoor has 47 FrontLine Service reviews submitted anonymously by FrontLine Service employees. Read employee reviews and ratings on Glassdoor to decide if FrontLine Service is right for you.