Where to start... Lets just go with what everyone in the company knows is the problem, Jonathan Lipp. From my first day at the company, it was made known that Jonathan, the founder and CEO, was destroying the company from within. People cannot be proactive and try to solve problems because they have to fix what he does.
The management and executive team are there to protect the employees from the CEO, not make the company better. That's right, the employees need protection from the CEO. The biggest problem is that Jonathan is driven by his ego. He thinks he is the smartest man in the room all the time and doesn't listen to anyone.
Systems are antiquated, slow and inefficient. The process to getting a order in is convoluted and incredibly frustrating. Sales people spend more time babysitting orders than actually making sales. Marketing is the laughing stock of the industry. Every year someone new is brought in to fix it, Jonathan disagrees with how to do it, he fires them. Money is taken out of fixing the website which crashes daily to put into the catalog which Jonathan believes is the biggest driver of business. In reality, the only calls we get about the catalog are people requesting to be taken off of it.
Morale is at an all time low for the company. People quit or are fired weekly,and there is open discussion of looking for other jobs. Most of the people know that Full Compass is a sinking ship and are ready to jump after every large company meeting.