7y
Hi there, Zubin here. Thanks for the feedback and I'm deeply sorry that we have not succeeded in creating a company or culture that you feel creates an opportunity for you to be successful.
Candidly, there was a culture previously where leaders in the team did not want to be held accountable and there was a CYA attitude rather than focusing on business progress, and unrest was used as a mask for mediocre performance. As a result, two of the previous leadership team were transitioned out of the company and we mutually agreed with our previous Head of Health that Fuzzy was no longer a fit for him (coincidentally his wife is now excelling in the role as his successor).
You're right, we had a weird dystopian environment earlier this year, we're trying really hard to bounce back from it - the only way we can do that is to have those that are still at the company committed to making things better. Holding on to the past actually hinders that, but we are for sure learning from the past to rebuild in the right way,
We're still undergoing a process of rebuilding. We've made a huge, conscious effort to address the challenges that existed in the company before, and will continue to work to this end - our AMA's, Company All Hands and Company Offsite meetings asked for feedback on how we can continue this path of improvement.
The final interview with me in the interview process is all about gauging for culture fit. I try and be very candid about what life at a startup is like, and that being successful here will take grit, perseverance and really hard work. Sometimes this reality makes people realize that this isn't a fit. We've made mistakes with culture fit before and this is one of the things I'm trying to course correct through this process. We've also brought some incredible talent on board recently across healthcare, operations and engineering teams. In addition, we've promoted star performers and given them the autonomy to do great things.
I can say without doubt that the leadership team are working their *sses off in trying to course correct and build for the long haul. We want everyone that's here today to be here in 5 years - if you don't feel like that is you, then I fully accept that we have failed you in creating a path for you to thrive, and I personally would happy to help in any way in finding somewhere that may be a better fit. I'm deeply sorry and saddened that we've failed you in creating a path for success and happiness at Fuzzy. All that said, you're still with us and part of the team at Fuzzy - if you're open to working with me in addressing your concerns, I'd happily sit with you and talk through these concerns w you.
