Gateway Ticketing Systems Reviews

Updated 3 Aug 2020

To filter reviews, or .
3.5
57%
Recommend to a Friend
65%
Approve of CEO
Gateway Ticketing Systems President and CEO 	Michael Andre (no image)
Michael Andre
26 Ratings
  1. "Nice people with steep curve"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Developer in Gilbertsville, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Gateway Ticketing Systems full-time for less than a year

    Pros

    The people are nice. Work is challenging.

    Cons

    Thrown into the deep end of a Huge code base and most everyone is too busy to help. Different versioning system and complicated branching and merging of code.

    Continue reading
  2. "Fast growing company but need to adopt to local customers"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Gateway Ticketing Systems full-time for less than a year

    Pros

    Great Locale Local staff are fun Good times

    Cons

    American HR and American senior managment causes problems when working in London office

    Continue reading

  3. Helpful (3)

    "Former employee"

    3.0
    Former Employee - Project Manager 

    I worked at Gateway Ticketing Systems full-time for less than a year

    Pros

    Casual attire and free beverages

    Cons

    Out dated technologies. Some managers need training on managing people

  4. Helpful (7)

    "Make sure you know what you're getting into here"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Gateway Ticketing Systems full-time

    Pros

    Most people here are great. The building is also nice. They're in a very interesting industry space. There are other good aspects especially for certain roles.

    Cons

    Be cautious and make sure you ask details about your role, how you'll be evaluated, how decisions are made that will affect you, and how aligned are the different departments. Transparency is great at the company level, you always know how we're doing. On the other hand, decisions and issues happening right above you in the hierarchy are absolutely not transparent. And that affects your day to day much more. The departments are not well aligned on goals,processes, and direction. There is a lot of friction and politics between the different groups for a company so small. You definitely feel an "us and them" vibe all around. It takes a lot of energy to get a decision made and even more to make sure you're in the loop if that decision changes... especially at the 11th hour. The Product department says they're agile but they are most certainly waterfall from what I've seen. Don't be blinded by the best places to work in PA marker, ask questions during the interview.

    Continue reading
  5. Helpful (2)

    "Coming here was the best career decision I've made"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Gilbertsville, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gateway Ticketing Systems full-time for more than 3 years

    Pros

    I feel respected and appreciated for what I do, to me this is the biggest Pro there can be. The benefits are equal to or better to what I have found at other employers. Plenty of PTO and flexible scheduling to allow for work-life balance and I feel there is definitely a family first attitude.

    Cons

    I feel that operationally sometimes we can't get out of our own way and that there can be too many spoons in the soup. I'd also argue that there isn't enough understanding internally for what our customers go through. Of course that does also work both ways, but at the end of the day "The Customer is Always Right". These are minor critiques though and I would gladly deal with this in exchange for what I feel is the best place I have worked in my career.

    Continue reading
  6. Helpful (1)

    "great place to work, not stable employement"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Csr1 in Gilbertsville, PA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Gateway Ticketing Systems full-time for less than a year

    Pros

    great place to work, super friendly atmosphere, transparent company

    Cons

    periodic layoffs, department and job times liable to shift

  7. Helpful (3)

    "Small Town Company, Big Time Culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Automated Test Engineer in Gilbertsville, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gateway Ticketing Systems full-time for more than a year

    Pros

     Location – Commuting from the Reading area made for a much shorter commute than what I was doing before. This translated into: • More time with family. • Less wear and tear on car and gas consumption. • No more Turnpike tolls.  Facility – Beautiful building in Gilbertsville, PA. overlooking a church and open fields. Facility also has an onsite gym available. Overall, the facility promotes a very cheerful and healthy environment.  People – I was very pleasantly surprised how friendly everyone was when I started. People went out of their way to say hello and introduce themselves and get to know you. This is something that is often lost in bigger companies.  Industry/Application – The flagship application is highly configurable and flexible as it is used by customers in the attraction industry in many different ways. This lends itself to a higher learning curve. But you are paired with senior staff and sufficient training is provided. Everyone is also generally very helpful in the training process. So, if you like to learn, you will be learning something new every day. IT staff is fantastic and get you up and running in no time.  Compensation • Salary within market reference range for the position, area, and experience. • Benefits are on par with industry. There is a 401k matching program in place and Health Savings Account is offered. It is a small company, so health plan benefits may not be as comprehensive as it would be with larger company offerings. But in my situation, the premium and coverage differences were not drastic. And the company is continually looking to improve their offerings to its employees.  Work/Life Balance – The company really supports a good work/life balance. For my position, the company offers work from home opportunities up to 2 days/week.  Work Environment • Open communication and highly collaborative environment. • Highly transparent in terms of company direction, goals, and finances. • Less politics at play than in larger companies. • Ownership and Management are very approachable and care for their people.  Social – People are friendly and down to earth. It is not uncommon for people to be hanging out together after work hours. There are many events that are planned throughout the year such as summer barbecues, and rather unique company sponsored outings such as: Reading Phillies game, Hershey Park, and Christmas party. Outings are always well-coordinated and Fun!! At this company, you work hard but you play hard too. And the way that ownership and management show their appreciation by offering these events/outings to their employees and their families, goes a long way in making this a great place to work.

    Cons

     Really nitpicking here, but there is no tuition reimbursement program.

    Continue reading
  8. Helpful (1)

    "Operations"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Gateway Ticketing Systems full-time for more than a year

    Pros

    Great and fun atmosphere; everyone was very friendly and made coming to work enjoyable

    Cons

    Some managers were difficult to work with

  9. Helpful (5)

    "Great, challenging place to work."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Developer in Gilbertsville, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gateway Ticketing Systems full-time for more than 3 years

    Pros

    Beautiful new building. Place is full of great, smart people. Interesting industry, great customers. Very friendly, familial atmosphere. Middle management is particularly strong. As a developer, work is interesting and challenging.

    Cons

    Really hard to think of any. Maybe the lunch room is too cold? :-)

    Continue reading
  10. Helpful (2)

    "Great place to work with a relaxed atmosphere"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Gilbertsville, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gateway Ticketing Systems full-time for less than a year

    Pros

    They have really fostered a corporate attitude of people that care, and it shows on many levels. Besides the great teamwork and attitude of most everyone I have worked with at Gateway, one of the many little things that really stands out to me is having a relaxed office attitude including being dog friendly. I never thought I could occasionally bring my dog to work with me, and while that seems like a small thing, it really is great!

    Cons

    They promote so quickly from the entry level support roles, it can cause a little confusion.

Found 34 reviews