MICROMANAGEMENT. Do not allow your employees to work from home if you do not trust them. Youre expected to be on video camera all 8 hours of the day and if you get up for even 5 minutes expect management to be blowing up your phone, email, and IM to ask you where you are. Terrible company to work for.
Remote, Friendly, lots of benefits, good pay, easy work, polite courteous callers/Providers, no stress, no Drama.
Cons
I didn't conform to the non-customer service expectations of the job. Medicare has some rules that go counter to what a CSR is normally supposed to do.
