Headlam Reviews

Where do I start? The office staff are not appreciated enough, they must think that all we do is pick up the phone and take simple orders. We do a lot of work for most orders and get nothing back. We’ve built relationships with customers over many years which has them giving us their custom everyday and that’s not based on who their rep it’s based on the staff in the office who help them out - a lot of them complain they haven’t see their reps in months / years (yes I said years) but still Reps are getting bonuses/commission on big orders they don’t even know about when we are doing the ground work EVERYDAY. You don't get made aware of things you should know about. Important things!! Numerous occasions I've heard first hand from customers as they've heard from reps. You are kept in the dark a lot! They basically will just throw you at the deep end too and you are made to get on with it. Big changes happened last year and no one had a clue what to do. It was mentally exhausting.

Can't really complain — happy with everything.