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Heartware Network

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Heartware Network Reviews

2.7

32% would recommend to a friend

(31 total reviews)

32% positive business outlook

Heartware Network has an employee rating of 2.7 out of 5 stars, based on 31 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Heartware Network employee rating is 28% below average for employers within the Non-profit and NGO industry (3.7 stars).

Reviews by job title

31 reviews
1.0
27 Sept 2018
Recommend
CEO approval
Business outlook

Pros

The colleagues. Everyone is extremely caring and helpful. No one is going to backstab you or steal credit from you. It is a really heartwarming group to work with, sans ED. A lot of people leave so you usually get promoted quite quickly if the job is done well.

Cons

Organisation has an extremely high turnover rate with staff leaving almost once every 2 to 3 months. More often than not, the reason is that they were unable to work within the management's unrealistic standards. Micro-management is also evident. Management vets through every email, mailers, forms, and admin work, right down to its punctuations. Organisation is also taking in projects at a very high rate, at the expense of overstretching their staff. Doing this while their foundation isn’t strong enough to hold takes a toll on everyone else, especially when a staff leaves or when a new staff comes in. KPI has taken a backseat “from the previous review”. Now it is based on her personal opinion of you. It might be worthy to note that the management had no experience prior to being put at the top. Her qualifications and past work experience were unrelated to the current field and had instead received the role due to a close friendship with the founder. On top of that, as an management who sets the expectations for the company, she has zero work-life balance. It was once implied during a staff meeting that one of her definitions of being hard-working is when "you spend many many hours a day day on your project". In that same vein, despite these being our basic rights, colleagues who work late into the night and/or forfeit their time off or MC were revered. Management fails to see how much effort everyone puts in. The physical environment of the company has been toxic since their move to the new site. The organisation uses untreated wood with dust particles filling the space. The effects of these include stinging pain in your eyes and nose whenever you enter the office. I’ve heard that one of the staff left due to a relapse in their asthma attacks during their time there. This added on to the many reasons why employees left as well. Simply put, none of the employees feel safe here and most just want a way out.

1.0
11 Mar 2024

Terrible yet eye-opening

Recommend
CEO approval
Business outlook

Pros

The colleagues are really helpful and down to earth. And the volunteers are cute and inspirational. However, this is also a result of the trauma experienced at the workplace, causing one to bond over such a terrible experience. Upon leaving, you’ll find that such friendships are also pretty transactional.

Cons

This job was an eye opener to what a terrible job can do to you, despite having the passion to help the community and not caring about the pay. Firstly, the work-life balance is awful and non-existent. The workload itself is too much and often times, your weekends have to be sacrificed. While they allow you to take time off, most of the time, your time off will get “eaten” by supervisors who do not allow you to leave or they will drag on the meetings. You will find yourself getting tired and sick often due to irregular meals and daily OT, leading to burn out and even hating volunteer related stuff in the process. Most of the staff do not have time to have dinner with their family or even have time to rest and sleep. Secondly, the leadership and management is terrible. They somehow have the culture where if you leave work on time, it means you are not hardworking enough and will get “side eye” and tensions will arise. Whenever feedback is raised up about the need for improvements on processes, the top management will just brush it aside or even put the blame on you - questioning you on the amount of effort you are putting in and giving you the perspective that if you were capable enough, maybe the results would be better and you wouldn’t feel burnt out. They do not care about welfare and the annual 3 day work retreat is just a minimal effort for the company to feel like they are not treating their staff like slaves. The pay also sucks. If you do your research properly, you will see that not all non profits pay like that - they are really just giving you the minimum. All benefits and welfare pales in comparison to other companies and it is really hypocritical of the leaders to say that the company treats their staff well. All these lead to high turnover rate which again affects morale and also the high workload being passed down to the staff who are staying on (no hate to those who left though! Because it’s really not their fault). The leaders really show hate to those who are leaving, making you do so much work up till the last minute you are there in the company and making you feel like you are a traitor or as if you betrayed the country during war and hear say, even gossiping about you to potential employers if you put Heartware as reference. Have I mentioned that the toilet is simply disgusting? All in all, if you have the passion to work with youths and make a change in the community (nothing wrong with that), I’m excited for you but do give it some thought before you join HWN. There are other ways to help the community, finding the same role in another non-profit company that treats their staff better, or working in a corporate setting but encouraging the staff there to volunteer together, or even just making some time to volunteer - it doesn’t have to be your full time job. And if you are still here, just wanted to say that your mental health is very important, and it’s not worth it to give your soul and time over to this place just to “hit” 2 years in your resume or to please the leaders. I wish you all the best.

1.0
2 Aug 2018

WARNING: DO NOT ENTER

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great colleagues to work with .

Cons

Bad management Lousy staff benefits Toxic gases in the office due to furnishing. Promotion based on how much management likes you and how much you OT and not on actual KPI and performances.

Viewing 1 - 3 of 31 Reviews

Glassdoor has 41 Heartware Network reviews submitted anonymously by Heartware Network employees. Read employee reviews and ratings on Glassdoor to decide if Heartware Network is right for you.