Experience does not matter to the leadership team. Their members suffer from the lack of competent decisions and maturity on the leadership team. They are constantly pushing us to do more and let people go with no regard for our workload.
The Care Guides believe they are superior; leadership gives them all of the credit for what we accomplish as a team, and the Care Guides treat concierges disrespectfully.
The owners will lie to you and make you feel safe to bring issues to their attention. I witnessed 2 of our best concierges fired for bringing serious concerns to the owner's attention.
They cared about our members and were trying to help improve things on behalf of the concierge team and improve the members' experience. I learned a lot from them and thought they should have been leading our team, but instead of promotions, they were fired. This has left me with feelings of confusion, affected the morale on our team, and led to a lack of trust in the leadership team ever since this happened.
If you are not a Social Worker with a Master's Degree, they will treat you like you are less than. Most of their Care Guides lack experience, and the experienced team members are treated poorly simply because they are not social workers with a Master's Degree.
The company is not a good place to work. The narcissistic Care Guide managers will make your life miserable.
