-Before I started, I was promised that I would get an hour for lunch and would work approximately 40 hours per week, at the end, I was having to skip all lunches due to not enough people working service desk to take calls and working over 45 hours per work, none of which reflected pay, since it is a salary position.
-Had meetings every day to explain what you are working on; felt very micromanaged.
-There were times were there was nothing to do, if no clients were calling in, made days drag, as you were expected to fill the time training
-training was mostly meant for certification that no longer were certified like Windows Sever 2016 or very old systems, since most of the clients run legacy servers
-ticketing system where tasks were assigned felt very cherry picked and created favoritism within the team. A lot of time newer employees got the harder tickets, as they weren’t aware of the ticket they were picking up.
-as I was leaving, there was an implementation for on-call where you needed to monitor the ticket queue from 5 pm (the expected end time) to 9 pm to make sure no urgent tickets came in. Literally was impossible to have a life outside work with this.