ICANotes Reviews

You dont "make your own hours" or get to slack off. Depending on the department you're working in it's ALWAYS busy. The product is always changing (New Features/Integrations/Improvements) Training and Communication from within has not always been the best. Most people start in support (which is good/fundamental) Starting pay sucks. Put work in and you WILL get raises and bonuses. No 401k No disability. No human interaction which can be hard sometimes especially when we have "virtual events/parties". Believe it or notI work and put more hours in NOW then when I worked in "the real world". Micromanaging happens. They reallllly push and ask for a lot at times. Higher ups like to keep many things "hush hush" depending on your job title (lack of communication within) Management/Employees will get easily burned out. Many that apply dont make it past the first 2 months thinking its a job where they will get to lallygag at home. Easy to become a hermit.

Most departments are a revolving door, leading the already poor documentation of policies and procedures to be severely outdated, with opinions about said policies and procedures to change from manager to manager. Support for your day to day role is practically non-existent, as you will get wildly different (and frequently incorrect) answers from various managers, leading you to question most things that you do, causing loss in productivity. Compensation is poor, with "promotion" raises not reflecting the increase in workload or requirements for after hours, on-call requirements. Your day to day workload will already make the compensation not worth the effort, and upper management will try to manipulate you to think you'll be getting a fair raise because of "record profits". Those do not trickle down. Employees that show initiative, skill and promise will be ground into a burned out husk, gas-lit, and verbally abused in private meetings. Things will start out okay, but once you attempt to set any kind of boundary, you will be marked as a "non-team player" and ostracized from the upper management clique. Your responsibilities and the scope of your role will frequently change, adding more pressure to an already taxed work force. Employees are regularly taking sick leave (even past their allotted hours) because of the stress, which adds more stress to those that are showing up for work. When you try to bring issues up to management (as some say they "value your feedback"), they don't listen and deflect any responsibility. A select few people seem to have immunity from any consequence. The support department is a complete mess, with employees regularly quitting, calling out before or during their shifts, or simply not doing the work expected of them. It's hard to blame them as they constantly have to make excuses for the poor software to angry customers, ridiculous turn around on bug fixes and issues due to overworked and leaderless developers, and overall lack of escalation paths that produce any results. The support management should be removed and replaced by a team that actually cares about the mental wellbeing of the team. The support manager as of this writing also does not want the position they're in, which causes issues where they have no respect for their own team. They think that the entire team can be replaced easily by outsourced workers. They have no idea what they're doing, as they've been with the company for less than a year and were a substandard support agent prior to their promotion, to which they were already a 5th round pick for the promotion as literally no other person wanted the role. The owners of the company are far too involved. They have no idea what is best for the company, and when the company was at its peak, the owners had little to no involvement. Now that they are more involved, decisions being made are counterintuitive to the health of the company, including the picks for management roles. Overall, this is a terrible company to work for, and you should run (not walk) away from any "opportunities" presented to you. Your quality of life will only decrease if you choose to work (or continue to work) at ICANotes.