★
Instructure Reviews
60% Recommend to a Friend
55% Approve of CEO
Recommend to a Friend
Approve of CEO
Steve Daly
159 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "A fun place to work, great leadership, a product that is easy to be passionate about" (in 24 reviews)
Cons
- "In the year and 5 months that I worked in the position I had 4 different supervisors none of which, except the last one I had actually had a real idea of how to take the reigns of the position and be a true leader." (in 10 reviews)
- "You will have a 3 week training period with typically another L1 (will get back to this later) where they cover the most basic functions of Canvas at surface level, however, you will be receiving contacts for Canvas, Canvas Catalog (different platform that integrates into Canvas) and their Portfolium platform as well where the latter two contains 0 training coverage." (in 9 reviews)
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Full-time, Part-time
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Found 665 of over 720 reviews
Updated 21 Sept 2023
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- 3.05 Sept 2023Support EngineerFormer Employee, more than 1 year
Pros
Work from home, they will work around your school schedule, receive all PTO at the beginning of the year, benefits, have raffles and receive gift cards for your birthday.
Cons
Honestly this place was bitter sweet as it offered the opportunity to work from home and receive all of my PTO at once. However the constant micro management seems to get annoying, while sometimes it is just to ask if you need help other times it is just management telling you to put yourself back into an available status. Often times supervisors will not respond or provide assistance when you are in the middle of a call. There needs to definitely be a better workflow and documentation as the dependence of slack and searching for past cases in slack to help with the case you are handling is not the most efficient way, create some sort of document instead. The KPI that is at this company can be annoying as they expect at least 80% of availability in chats, phones and emails. Which after working here for a year and during peak seasons you notice that this is not the best or realistic for your mental health after dealing with multiple calls back to back of people that are upset. And there is little to no room for growth here since you would need to work you way up the ladder and it seems that if you are not consistent with your KPI it can prevent you from shadowing someone in the area you were interested in.
- 5.021 Sept 2023Intern - HourlyCurrent Employee, less than 1 yearSalt Lake City, UT
Pros
Tons of additional perks in office and remote. As an entry level internship you gain insight into career opportunities and rub shoulders with professionals in almost every role in tech.
Cons
$20 is low to start at but absolutely worth it from the other benefits you gain working alongside others in the company.
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Instructure has an overall rating of 3.6 out of 5, based on over 720 reviews left anonymously by employees. 60% of employees would recommend working at Instructure to a friend and 55% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.
60% of Instructure employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Instructure 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.1 for career opportunities.