InsureandGo Reviews

I haven't really experienced what I would call a downside. Most companies may have bumps in their processes, that's normal, but what I have found at InsureandGo is they are very aware of how they want to make processes and experience better. That look for long term solutions and don't wait to get working on them. The management and leadership team are very open to listening to new ideas and receiving helpful feedback they can implement to improve upon business process efficiency and making the employee experience even better.

Staff turn over is really high. Management give different answers to the same question depending on who you ask. Train to "treat customers fairly" which is not possible with processes in place. Need time to sort a customers problem and call them back? Forget it, if you aren't on a call or ready to take a call your bonus (what there is of it) is gone and you're being questioned within minutes. Answer to a struggling agent is to train them on something else while still making then take the original calls compounding the issue. Only regular communication from management is daily stats regarding sales, updates for travel issues can take days, if you get it at all. If you query a call assessment management close ranks, meaning you loose your bonus again. Process changes seem to happen weekly but don't seem to get reach other departments. The list goes on.