Severe leadership failure in India. Toxic culture, no accountability, and a business in decline
Pros
The only real positive is the global brand and the product itself. There is potential in the market and exposure to enterprise clients, but that is where the positives end.
Cons
The India business is being run like a personal fiefdom by a very small group of leaders who operate without accountability or oversight. Decisions are often poorly thought through and disconnected from ground realities, and this has clearly shown in declining performance both year on year and quarter on quarter. If anyone is thinking to join this company in India, think twice/thrice as there are many better organisations respecting individuals rather than treating them like machines. There is a constant pattern of blaming external factors instead of taking responsibility. More concerning is the culture of scapegoating, where individuals are blamed for failures that are clearly a result of leadership decisions. This creates a very unsafe and demoralizing work environment. The biggest gap is in people leadership. There is no real sense of a people-first culture. Instead, the environment is driven by ego, control, and personal agendas. Public criticism, lack of respect, and unnecessary humiliation are not rare incidents. There is little to no self-reflection at the leadership level. Feedback is neither encouraged nor acted upon. HR does not play any meaningful role and largely appears to support whatever leadership decides. In several areas, the quality of talent and role alignment is questionable, which further impacts productivity. Overall, the India business feels directionless and poorly managed, and it significantly damages the company’s otherwise strong global reputation.
