Kool Smiles Reviews

Updated 13 Jul 2020

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3.3
55%
Recommend to a Friend
68%
Approve of CEO
Kool Smiles Executive Dental Directors Dr. Dale Mayfield & Dr. David Vieth  (no image)
Dr. Dale Mayfield & Dr. David Vieth
103 Ratings
Pros
  • "We stand behind our core values and make decisions through our priority pledge and work to give the best service while providing quality dental care(in 18 reviews)

  • "Senior leadership understand clinical issues and concerns because they are dentists themselves(in 15 reviews)

Cons
  • "The dentists were struggling to keep up with the patient load making the wait times ridiculous and patients upset(in 13 reviews)

  • "Scheduling from the call center would become a problem due to not scheduling considerately(in 9 reviews)

More Pros and Cons
  1. "Fun job working with children"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Dental Hygienist in Longview, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kool Smiles full-time for less than a year

    Pros

    Fun environment, great team atmosphere, competitive pay, very ethical

    Cons

    Takes a long time to get full time status and benefits, hours get cut when it’s slow

  2. "Run! Don't walk...RUUUUUUNNNNNN"

    1.0
    Former Employee - Dental Hygienist in Tyler, TX

    I worked at Kool Smiles full-time for more than a year

    Pros

    Good pay, benefits, easy mindless work

    Cons

    hours are cut when schedule is slow, 7 kids scheduled at a time...I'm serious. Management has no dental experience. Providers are either 1) right out of school and don't know what they're doing or 2) money hungry

    Continue reading

  3. "Ok"

    3.0
    Former Employee - Rda 

    I worked at Kool Smiles full-time

    Pros

    People you work with make the job with it

    Cons

    How political this company is. The don’t care about patient care they only care about the bottom dollar

  4. "Be more insightful"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Orthodontist 
    Doesn't Recommend
    Negative Outlook

    I worked at Kool Smiles full-time for more than a year

    Pros

    Most of the assistants are good people.

    Cons

    They don’t assume the full responsibility of a DSO. If you as a doc want to worry about just practicing and nothing else; this is not the place.

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  5. "I enjoyed my time there"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Dental Assistant in Terre Haute, IN

    I worked at Kool Smiles full-time for more than a year

    Pros

    Team work environment, decent pay, family environment

    Cons

    Managers would changed often but the last one before I left ended up staying pretty long

  6. ""That's Kool smiles""

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Orthodontic Assistant 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kool Smiles full-time for more than a year

    Pros

    The patients ended up being the reason I would come to work.

    Cons

    Very unorganized place. Management never tells employees about schedule changes.

  7. "Family oriented"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Patient Care Coordinator 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Kool Smiles full-time for more than 3 years

    Pros

    Always a fun moment with coworkers, busy on your feet so time goes fast, celebrations equals free food,

    Cons

    Corporate needs to work on the budget, not enough pay for all the work you do, mean patients

  8. "It was good"

    4.0
     
    No Opinion of CEO

    I worked at Kool Smiles

    Pros

    Learning opportunities and career ad

    Cons

    Corporate structure, black out days

  9. "Race issues and favoritism"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Clinical Team Leader 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Kool Smiles full-time

    Pros

    Learn to work at fast pace and meet different doctors.

    Cons

    Low salary, different rules weekly, management lies to employees and the allow the patients to do whatever in order to get the money for treatment. Blatent racism/favoritism at the final location i worked at. They only want to pay the minimum, but expect us to run around the office like crazy. Wants us to see late and rude patients and cram patients into the schedule.

    Continue reading
  10. "Great!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Manager in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kool Smiles full-time for less than a year

    Pros

    Challenging and supportive work environment

    Cons

    Can’t really think of any

Found 277 reviews