On the other hand, there are some winy things you have to deal with. Just people upset for small non issues. Users will forget their passwords every other day and on a large scale, the users are very non computer literate, more than I’ve ever seen at any other company. They won’t even read a message prompt that shows clear instructions before they call IT. A lot of user issues are as simple as clicking yes, no or cancel on a message prompt. Users don’t know the difference between the power button on their monitors from the power button on their PCs, and some never knew there was a power button on the PC (which they call “the box”). If you tell them to turn on the PC they’ll hit the cd eject button and say nothing happened and it wont turn on. So your constantly dealing with small issues like this because the users simply don’t know anything at all about a computer. This in turn causes the issue of not being able to help people as quickly as they would like to be helped making the users a bit upset. So you’re having to deal with small winy or educational/training type issues while having to deal with real PC issues that actually require IT support attention. So you’re stuck balancing taking care of the baby issues and trying to help a user that needs a replacement PC or their PC imaged or has an AD account issue. So in the end a lot of people get upset with IT because when your dealing with all these things coming at you at once you’re unable to instantly resolve everyones’ problem and keep everyone happy at the same time. It’s sort of like that meme what you think IT does and what they actually do, but you try your best.
Then when it comes time for your annual review your get shafted, you’ll never earn the max %5 so forget about it. You’ll get 2 or 3 percent if you get anything at all. My co-worker had some sort of disagreement with someone so they didn’t give him a raise at his annual review and this is a very hard working guy. There’s a lot of buddy system stuff going on at the company. A lot of people get put into higher positions or given promotions that really shouldn’t be in those positions. I can’t tell you how many times I seen a person working under a manager and just thought the roles here should be completely reversed. I’ve seen a lot of not hiring the qualified person for the job, there’s a lot of not putting the right person in the right positions. I seen a guy get a promotion when he was doing the least amount of work in the dept, literally. So it sort of gives you a bad feeling if you know your just more efficient and productive and probably smarter than the person, like what is your work goal at Lazydays? You better be a really good at buttering people up and definitely always be on the social grind. You may not be good at your actual job, but if you talking the talk you’ll get the raise or the promotion, doesn’t matter if you’re the best person for the job. I can think of several instances where this caused problems because now the person in that position is not doing things incorrectly or just causing errors and issues to happen.
After I finished my contract and got hired on they initially offered me $19 hr even though I have extensive work history and experience in the IT field also a bachelors degree from USF in Information Studies. I had to fight with HR and management just to get $22 hr, it was terrible.
Lazydays, they say they promote from within, but in my time there I’ve seen more new people get into better positions than the people that have worked there for years.
The communication in the IT department is very lacking. I worked in IT support so we would be on the front line of end user issues. You think upper management and backend support (networking, application support, devs) would have an open ear to anything IT support had to say, ya right. I believe the teams don’t work well together because there is a huge lack in communication and balance. IT support will tell networking about an issue, but never heard back when it is resolved or what the problem was. If networking or management knows there is a problem with something or a system is down, they won’t communicate this to IT support or let them know anything about a status of the issue at all. So when IT support gets bombarded with calls and emails about a system being down they really don’t have anything to say to the end user except were working on it, maybe, and that’s a big maybe because IT support is kept out of the loop. There has been multiple times when a system is down for most of the company and a company wide email about the issue won’t get sent out until 2p or 3p in the afternoon. I just heard news from Lazydays while I’m writing this and they’ve hired 4 new contractors and the communication to IT help desk seems to have gotten even worse. Upper management in IT is doing nothing to help the IT help desk support team and all they want to do is help the company, learn more and get more experience, have the access and privileges to actually help the Lazydays employees, but none of this is happening. By the way IT support cannot work from home but all other departments have approval to work from home no problem, totally backwards.
I hope the best for the company and wish that they can get it together and try to do right by the people that put their life into Lazydays RV, all the people that work there.