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Legacy Insurance Services

Engaged employer

Legacy Insurance Services Reviews

3.5

63% would recommend to a friend

(16 total reviews)

56% positive business outlook

Legacy Insurance Services has an employee rating of 3.5 out of 5 stars, based on 16 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Legacy Insurance Services employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

16 reviews
1.0
13 Aug 2019
Recommend
CEO approval
Business outlook

Pros

Hour lunch, no dress code, consistent pay check, benefits are ok if you do not have a family.

Cons

No training, when you're hired they have you sit with people for 3 days and on the 4th day they start assigning you claims and transferring you pending. System is designed for failure. On the 4th day you don't even know how to work the system but you're already behind on the work that has been assigned to you. The computer and phone systems go out on a daily basis. The phone cuts off after 7-10 minutes. So good luck on taking recorded statements. You will constantly have to call people back and apologize. My favorite is when you can receive incoming calls but you can't hear the caller. You lose about 2 hours each day with phone and system issues that your work becomes unmanageable on top of being short staffed. Very small office (Only 2-4 adjusters) If you're new expect to get abused with claim load because they hand pick who gets claims and if the team lead feels you're not busy enough she will transfer you her claims. By the way the team lead was fired and rehired so that should tell you how desperate they are for employees. You have to write out all your letters they have no letter system. They use a very old claim system and retrieving your diary is very time consuming. No room for advancement. THEY ONLY HAVE 4 ADJUSTER where would you advance to???

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Legacy Insurance Services Response
6y
Thank you for your feedback. We’re disappointed to hear that you had a negative experience working at Legacy. We understand how frustrating technology issues can be. To create a better experience for our employees, we’re in the process of updating all computers in the office. To your note about advancement opportunities, professional development is a key component to our company culture. One way we help employees grow in their careers is by offering industry education opportunities through organizations like The Institutes. We want all our employees to feel like they have the opportunity to grow, and we’re sorry to hear that you did not feel supported. We’re always looking to improve—if you’re willing to discuss your review in more detail, we encourage you to contact us at HR@legacyins.net.
Viewing 1 - 3 of 16 Reviews

Glassdoor has 16 Legacy Insurance Services reviews submitted anonymously by Legacy Insurance Services employees. Read employee reviews and ratings on Glassdoor to decide if Legacy Insurance Services is right for you.