Lifeplus Reviews | Glassdoor.co.in

Lifeplus Reviews

Updated Sep 3, 2019

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Found 39 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
62%
Recommend to a Friend
85%
Approve of CEO
Lifeplus CEO Malcolm Vincent (no image)
Malcolm Vincent
23 Ratings
  1. "Needs better leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager 

    I have been working at Lifeplus full-time

    Pros

    Free vitamins and supplements at work. Most people are super friendly and helpful. Good support for training and development.

    Cons

    Lack of direction and strategy from leadership. Plans and focus change constantly. Management appear friendly and supportive, but not always the case. No flexible working, which is suprising for a health and wellbeing company. Can progress if management like you, if not no chance.

    Advice to Management

    Develop 5 year strategy and stick to it.

    Lifeplus2019-09-03
  2. "CSA - Non-Voice"

    StarStarStarStarStar
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Administrator in Saint Neots, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lifeplus full-time for more than 3 years

    Pros

    Wide variety of queries, work, etc; friendly colleagues.

    Cons

    Some of the work targets can be unrealistic; There can be issues for colleagues when they need to wait for help from someone with a higher permission level in a certain app before they can finish the request they're dealing with.

    Advice to Management

    See cons - all colleagues need to have easier access to some of the apps.

    Lifeplus2019-08-12
  3. "Great people, some great opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Key Account Executive in Saint Neots, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Lifeplus part-time for more than 5 years

    Pros

    Friendly positive supportive atmosphere Genuine care for wellbeing Pay is good Nice benefits package Opportunities to grow/develop if you have the right attitude

    Cons

    Lack of flexibility in working hours unless you are a CSA where there are lots of options Management somewhat detached from the rest of the company Dated systems and procedures don’t always make sense, and lack of willingness to streamline processes (ie that’s just the way it is)

    Advice to Management

    Clearer communication and deliberate trickle down. Also don’t treat departments differently

    Lifeplus2019-07-19
  4. "Poor management - no career progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Representative in Saint Neots, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lifeplus full-time for less than a year

    Pros

    You can take call, if you like and get know Lifeplus products

    Cons

    Very poor and unprofessional management. No people management skill, no leadership skill. About 40% attrition rate. About 70% of the company comes from Germany. They work there mostly as call taking agents. Germans they very much support each other. If you are not German you will have less chance to progress in your career as you are excluded. As a non German you can be maximum a Team Leader if you build up good... relationships. Very slow career progressing opportunities, take 2-3 year to be just a simple team leader. High Management is English, so as a European you have hardly any chance to be in Management. People who are training you developed several assessments. If you pass it you can get pay rise. However it's not easy to pass it as they have some questions which has nothing to do with your work. I suppose they don't have any more so much experience with agents every day work and they should update their knowledge in order to be able to put together proper assessment questions. I would not recommend to work at Lifeplus.

    Show More

    Advice to Management

    Must value people with professional background and give chance to non native speaking English people as well

    Lifeplus2019-08-09
  5. "Best contact centre job in the sector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Administrator in Saint Neots, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lifeplus full-time for more than a year

    Pros

    Positive and motivating work environment, pay above average. Many young and international colleagues

    Cons

    Three different company sites - it would be easier having all departments in one purpose-built office

    Lifeplus2019-06-14
  6. "Do not waste your time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - German Speaking Team Leader 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lifeplus full-time for more than 5 years

    Pros

    If you are looking to work in the UK and joining from abroad then they have an intro package but you have to work there a year.

    Cons

    All their values and morals are just marketing gimmicks, there is no substance to the company or the products. This is illustrated by the fact that the products which are so great and so helpful, if they were, wouldn't the staff be instructed on their use? No they are not. The management defence to this is that the staff aren't allowed to advise clients on medical matters as they do not have the appropriate... medical training. Not that the customers who promote the product do either.

    Show More

    Advice to Management

    Change the management

    Lifeplus2019-07-09
  7. "Poor customer, employee and agency empathy."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lifeplus

    Pros

    Company researches and makes healthy produce

    Cons

    Leadership shows little empathy for customers, agents or employees.

    Advice to Management

    Listen to customer feedback and respond with an attitude to resolve issues and then some, especially if issues are of your making!

    Lifeplus2019-06-23
  8. "Salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA in Saint Neots, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lifeplus full-time for less than a year

    Pros

    Benefits, flexibility, support, kind colleagues, good starting job

    Cons

    Relocation package could be more generous

    Advice to Management

    Communication should be more transparent

    Lifeplus2019-05-28
  9. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - German/Dutch Customer Service Administrator in Saint Neots, England

    I worked at Lifeplus full-time for less than a year

    Pros

    Good for Starters Take Care for Flight and Hotel as a starter

    Cons

    Job gets soon very boring Work/Life Balance is a bad joke

    Lifeplus2019-05-26
  10. "Great employer to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA 
    Recommends
    Positive Outlook

    I have been working at Lifeplus full-time for less than a year

    Pros

    I have been here for just under 6 months. The company do appear to care about their staff. Things on offer include free products at work, various salary sacrifice schemes and a large number of perks including money off discounts. Yes, some tasks are repetitive, but please keep in mind this is a call center job dealing with customers. I have worked in and with a number of call centers and quite frankly, these jobs... can be and often are repetitive. Lifeplus has more relaxed approach to targets then most call centers I have seen

    Show More

    Cons

    I have not come across any so far

    Advice to Management

    Keep doing what you are doing

    Lifeplus2019-05-04
Found 39 reviews