Over recent years, there has been significant pressure on performance, with insufficient focus on meaningful learner interactions and the overall quality of delivery. Both operational effectiveness and quality assurance have been notably weakened. The approach has often prioritised quantity over impact, focusing too heavily on filling places rather than supporting outcomes—something the organisation has struggled to fully recover from since COVID. Within certain teams, there also appears to be a sense of favouritism, with limited recognition and inconsistent access to equal opportunities.