- Impossible to progress, in some cases many people have been demoted due to outsourcing jobs abroad.
- Highly egotistical and arrogant managers.
- Obsession with digital advertising in an aggressive and non-consumer friendly manner (their websites load an obscene amount of adverts).
- Very poor IT systems...be prepared to wait about 10 mins for your computer to start each day be very prepared for the many times you keep a customer on hold for just as long due to terrible software.
- Training is non-centre specific and therefore useless.
- Unrealistic bonus targets which you'll never meet due to very poor customer satisfaction.
- Us vs them atmosphere between different departments.
- Very poor pay.