MIR Reviews

Workload distribution: There is a huge variance in the amount of work distributed to employees. If you prove yourself to be a quick learner, detail oriented, and able to juggle a demanding workload, you will be saddled with even more work, which essentially sets you up for failure. This is particularly true if you work in the OTBP/catalog tours department, which is sorely understaffed and receives no assistance from the department’s management. Expect to skip lunches, come in early, or stay late during the high season (all unpaid). If you are unable to get your work done within your allotted hours, then it is assumed you have problems with time management (rather than the extensive workload being the issue). At times, department management will advise you to come in early or shave time off of your lunch hour, which is highly illegal as we are non-exempt employees. Management: Company management is incredibly secretive; there is a huge lack of transparency in all aspects of the business, from simple programming decisions to financial metrics. At times, management's only concern is that you are keeping your seat warm from 8:30am - 5:30pm. If you work in the OTBP department, your comings and goings will be monitored, and if you happen to be 5 minutes late for work, or coming back from lunch, this will be notated in a spreadsheet or Word document and you'll receive a sternly-worded email from department management, whose main role is to serve as an incredibly expensive punch card time clock. In addition, department management, simply put, fails to pull its own weight when it comes to workload. As you are drowning in work, zero assistance is offered; instead department management concerns itself with surfing the internet when not attending to its Orwellian tasks. Lack of upward mobility: There is zero chance of upward mobility within the company. Office environment: Get a better office – the employees don’t like working in a grimy, freezing (during the winter) or hot, stuffy (during the summer) office while dealing with clients who are spending thousands upon thousands of dollars per trip. Furthermore, it is embarrassing when clients actually come to the office to meet with sales staff or tour specialists! Morale: Incredibly low employee morale; some of the lowest I have seen of any organization.

The root of the problem at MIR is the management. They do not respect, value or support their employees. They treat their employees as if anyone is replaceable and will never give positive feedback even if you do a fabulous job. The workload is unevenly distributed at MIR. The company was recently restructured so that the manager's work was given to their supporting employees and the managers only role now is to police their underlings and micromanage them. The part that is most disheartening is that there is no room for upward mobility. You will stay at the role you are hired at indefinitely, albeit with pay increases. There is also no attempt to educate employees, to foster their growth or develop their skills. The work/life balance at MIR is also lacking. They demand that you be in the office from 8:30-5:30 every day with no exceptions. You should be sitting at your desk, silently working for that entire time period without breaks or socialization. They are not sympathetic to difficult life situations like parenting, sickness or even bereavement. Not only is the schedule very inflexible, but the workplace itself is sub par. The office has been infested with rats, which the management tried to ignore for quite some time. There is also mold and very little heat or air regulation as the building is from the early 1900s.