Mapistry Reviews

I appreciate you giving us feedback, and I am happy that you found most of your teammates great to work with. I have always felt that the team is the most important part of making a job enjoyable. I hear your frustration that losing teammates can be difficult when you have formed friendships with them, I have felt the same disappointment when losing teammates at Mapistry and at previous jobs. I am sorry that you did not leave your time with Mapisty as a fan of our business model. Mapistry does offer environmental services in addition to our software subscription. We have found that for some of our customers, this is important in order to help them solve problems identified by Mapistry’s software. Those customers that take advantage of these services have always had such glowing things to say about of services team and I am so proud of what this team brings to our company. We would not be where we are today without them. As we have grown we have made some mistakes in experimenting with how these services should augment our technology. There have been some cases of customers that were really looking for traditional environmental services, not a technology solution. Trying to turn these customers into users of Mapistry software has often worked, but not always, and I can see how this would be frustrating to our services team. We are constantly learning how to avoid these situations, this is the nature of any startup to experiment, fail and try again. For those reading this review, I would like to address a few factual inaccuracies in this review. Obviously, the author of this review was not completely happy at Mapistry. While it is probably impossible to make everyone happy, we are always working to make Mapistry an enjoyable place to work. To that end, I strongly encourage everyone on the team to come to me with their concerns so that they can be addressed and I am disappointed that many of these concerns were not brought to me during this employee’s tenure at Mapistry. Firstly, writing multiple reviews is clearly against Glassdoor’s policy and certainly not something we would engage in. (If anyone suspects that this is not the case they can flag reviews here and I believe Glassdoor would investigate.) In fact, as CEO, I have not written a review of Mapistry on Glassdoor, I only respond to reviews. Second, I would like to address some of the comments about salaries and benefits. Mapistry has never cut anyone’s base salary. It is true that we have experimented with different ways of offering commission or bonuses, but in making changes to these policies we have always taken into account how these changes would impact employees’ net pay. In addition, Mapistry has let people go due to performance, but only downsized once in 2015 (something I have never kept secret https://www.businessinsider.com/mapistry-ceo-allie-janoch-interview-2018-5). Mapistry has very generous benefits when compared to other startups of our size. For example, we have offered a health and dental plan paid for 100% by Mapistry since day 1. We offer unlimited PTO, a paid maternity/paternity plan, disability insurance and a 401(k). In 2018 we added the 401(k) to the set of benefits we offer and we decided to offer a 2% match. We recently decided to no longer do this match and I understand this might be frustrating. I hope to reinstate the match in the future. Mapistry does offer unlimited PTO and I am proud of the fact that we strongly encourage employees to take advantage of this. A typical Mapistry employee takes 3 weeks of PTO per year (some more, some less). It is true that employees likely feel the need to finish up work before leaving for vacation or catch up after returning, but I think this is probably typical of most work environments. Finally, I am sorry you felt you like were lied to in your interview. There isn’t enough context here for me to directly comment on the specifics, so I will just say no one at Mapistry has ever lied to a prospective employee. My guess is that this is an issue of difference of opinion. For example, what is a good work/life balance? Of course, everyone has a different opinion. What is financial stability? Again, this is subjective. Mapistry is transparent with employees about our financials, including monthly email updates including revenue and cash balances and all-hands meetings where we discuss financials. Fiscal transparency is usually a positive policy but can sometimes be unsettling to employees who haven’t worked for a venture-backed startup before. I wish you the very best in whatever you are up to now. I hope it brings you happiness. -Allie, CEO