Master Cutlery Reviews

None of what I’m writing is exaggerated, this is hands down the worst company I’ve ever worked for. First of all the they are totally deceitful about the position and what they’re looking for from an inside sales rep. They claim that you’re the most important part of the business, but yet treat you and your whole sales team like incompetent idiots while threatening you to make unrealistic sales goals in an industry that nobody cares about except for a few people who take it as a hobby! Let’s get the light stuff out of the way... They get upset if you don’t work through your lunch break instead of actually taking the 1 hour you’re allotted to do and go wherever you’d like for lunch! They also have the nerve to to ask you to provide items for the company team building days, (yes you need to spend your hard earned money to provide the items they need for an event that they want to host). They also use an warehouse management system for the sales team called INFOR that’s constantly freezing, isn’t user friendly, was actually made to only be used by the team in the warehouse, and here’s the best part, whenever you’re trying to put an order it you never know when INFOR’s going to decide to take things into its own hands and only send half of your order out, to the wrong address, etc. But don’t worry it’s being run by a team of people who think humans are always the problem and that their terrible system never makes any mistakes! They don’t listen to any customer complaints such as the fact that they never received an invoice with their order, or “your shipping prices suck”, or “how come my sales rep gets switched every other month”? Yet you’re supposed to build rapport? On top of this being a company that refuses to fix even the most minuscule of customer service issues to help increase customer loyalty and sales, guess what the real kicker is? THEY REFUSE TO TRAIN YOU!!! I’ve never in my life worked for a company that sales such a worthless product, won’t give you any training whatsoever in the product or best way to sell it when you get their, won’t even let you speak to the long term sales reps who are successful every now and then about how they accomplish their goals, and then they have the audacity to do a 30 day review in which they belittle you about how terrible you are because you’re numbers aren’t as high as expected even though they haven’t taught you a DAMN thing about the product of the industry that you’re working in. Here’s their solution to all these problems…just learn about the knives and you’ll be fine! Learn about all the pieces which make up a knife and which brands are most popular …you know learn about all of the things that THEIR CUSTOMERS NEVER ASK YOU ABOUT WHEN YOURE ON THE PHONE WITH THEM! And then you will be successful here! Be careful, don’t waste your time applying here! I have raving reviews from my previous professional references and a great sales track record, but this company just isn’t worth working for, unless you want your time wasted.

Their board of sire row needs to clean house in management. The CEO seemed ok but you rarely see him or interact with him, truthfully I think he may have been left in the dark about what was really going on in the sales department and meetings. I’ve been in sales over 15 years and in no other company did the entire sales team have their jobs threatened daily, literally. I’m not sure who hired the management but threatening people’s jobs is no way to motivate your staff to work... it just has them updating their resume no matter what you are paying them. Also, you may want to streamline the salary structure, you can’t have everyone making different salaries and different commission amounts and not expect people to find out. By the way, when you pay someone by the hour and they work past 40 hours there is a thing called overtime, you might want to look into that. On top of all that, berating your employees, cursing at them in front of everyone and in email and constantly bad mouthing the board of directors that pay you is usually bad practice.