Matalan Retail Customer Assistant reviews

2.9

25% would recommend to a friend

(32 total reviews)
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Henrik Nordvall

Not enough data to show CEO approval

6% positive business outlook

Customer Assistant employees have rated Matalan Retail with 2.9 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Customer Assistant professionals have an average working experience there. Matalan Retail is rated in line with the average (within 1 standard deviation) by Customer Assistant professionals compared to other employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

32 reviews
3.0
18 Oct 2025

Great

Recommend
CEO approval
Business outlook

Pros

Good experience and shirt interview process

Cons

Not enough hours on 12

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Matalan Retail Response
5mo
Hi, many thanks for your feedback; it's really important to us. Can you advise of your store location so I can forward this to the appropriate person/team? Thanks, Matalan
5.0
21 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Environment, culture, location, the people

Cons

There were no disadvantages to the role.

3.0
18 Jun 2025

Review

Recommend
CEO approval
Business outlook

Pros

Good whilst studying at school/ Uni.

Cons

Management can often be unorganised and you mainly just get 4 hour shifts.

Viewing 1 - 3 of 32 Reviews

Glassdoor has 1,669 Matalan Retail reviews submitted anonymously by Matalan Retail employees. Read employee reviews and ratings on Glassdoor to decide if Matalan Retail is right for you.