1.0
14 Feb 2018
Customer Service Representative
Current employee, more than 3 years
Santa Fe Springs, Los Angeles, CA
Recommend
CEO approval
Business outlook
Pros
I get a giftcard for my birthday.
Cons
Management is lackluster at best. The phone system has been failing, the entire time I've been working for Maxon, in addition to now having a skeleton crew because there's six new associates who don't know the job. The front desk or anyone in customer service is allowed to tell customers, that either one of those things are happening. Customers are not told why they're holding upwards of an hour, and we cannot tell them anything because our manager said not to.