You should spend a few minutes to read the reviews from the last 18 months or so. They are all pretty accurate (minus the fake ones that the execs like to sprinkle in occasionally), but if you want the highlights, here goes:
• Layoffs are a regular occurrence. They are aware of the WARN Act so they like to spread them out to cover themselves, but everyone can see through that.
• No team building events or anything to help lift morale. Every internal meeting is the same. You spend the first 10 minutes talking about which customers aren’t renewing and pointing fingers, then 20 minutes getting to work, and then after the call you spend 10 minutes trying to figure out where it all went wrong in your life and what you did to deserve this.
• Re-orgs are a quarterly occurrence. Get rid of some people, do a re-org, and then load up the “lucky” few left with an unsustainable amount of work. Rinse. Repeat.
• It’s true that customers are switching to competitors. The product hasn’t been able to keep up with customer needs (because the first two layoffs got rid of most of the product team and engineers instead of getting rid of the useless and money draining AO side). The executive team likes to blame the service teams, but really the service teams have kept a lot of disgruntled customers from leaving.
• No real career growth and no merit increases. You’ll see a handful of people get promotions but most of those leave you scratching your head.
• It’s also true that the execs globe trot in first class rather than use the money you could save from 5 international roundtrip flights to pay for an engineer.
I’m not entirely sure which is more shocking to me. That they still have money to pay the staff, or that they still have some great talent that haven’t left yet. I have a feeling both of those will be changing soon.