5 May 2015
Implementation Manager
Anonymous employee
Merced Systems
Acquired by NiCE
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Merced Systems Reviews
3.8
70% would recommend to a friend
Zeevi Bregman
100% approve of CEO
51% positive business outlook
Reviews by job title
10 reviews
4.0
20 Mar 2013
Recommend
CEO approval
Business outlook
Pros
Leaders in Service & Sales Performance Management. They offer solutions that actually make life better for the users of the system and their customers. There is real value to be had.
Cons
Acquired by NICE Systems. Focus has changed as a result which may or may not be bad. It's also a bigger company which affords some benefits - like training - but also means more bureaucracy and less individual impact.
5.0
14 Jul 2011
Recommend
CEO approval
Business outlook
Pros
- Smart and capable management team - treats employees with respect and very credible in front of clients - Laser focused on customer success and ROI from the CEO down - very unusual and really appreciated by clients and prospects - Provides all the right tools to be successful - using Saleforce.com for SFA, solid ROI case studies, makes smart investments in employee training - Company is fiscally responsible, well run, profitable, and growing - Opportunity to make very good money - Privately held so company directoin set by management based on customer needs
Cons
- Relatively little marketing in the past but this is rapidly picking up and being done with surprising sophistication - Need to go back to clients and get approvals to publish more great case studies - company has tons of success but needs to get this out in public more often - Product needs a bit of updating on the ICM side - new UI, etc. - company is focused on this and close to releasing some significant improvements - Demo technical folks need more focus on tying feature function to business issues and benefits - While profitable and well run, company is relatively small so some concerns over long term - possible acquisition target or going public - either of which would move control away from mgt team and clients
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