NSPCC Helpline Practitioner reviews in Belfast

Thank you for your feedback. It’s positive to read your reflections about the NSPCC being a good respectable organisation to work for and the commitment the NSPCC helpline has for safeguarding. The work at the helpline can at times be difficult, because of the serious child protection concerns that are being shared with us; we know that some people may not share their concerns with other agencies so having the opportunity to contact the helpline is invaluable. To manage any distressing situations and help promote the resiliency of staff, we provide live shift support enabling staff to take time out if they are required to do so, 6 weekly supervisions and personal and team development time. If you were not able to take time out after difficult calls, I would like to understand more about your experience. The NSPCC helpline provides thorough training and support to staff; the assessment and engagement skills acquired whilst working at the helpline enable some of our staff to move on both internally and externally to other, quite often more senior roles. We promote staff development and view staff progressing their career as a positive. If you would like to share any further feedback please contact me Kam Thandi Email: Kam.Thandi@nspcc.org.uk

Thank you for your feedback. There are similarities between the NSPCC helpline and call centres because we operate on a shift basis and interact with our service users via voice and online interactions. However, the nature of our contacts focus on protecting and safeguarding children which is fundamental to the charitable work of the NSPCC. We understand shift work can be difficult which is why shifts are provided 12 weeks in advance, with the same shift pattern for the week and minimal changes made at any given time; if this was not your experience we would really like to understand more. We value our staff and have an 12 week induction programme which covers core safeguarding areas such as non-recent abuse. The welfare of our staff is imperative which is why we provide live shift support, wellbeing assessments, mental health first aiders and monthly supervisions; again, if this was not your experience we would like to understand why. Thank you for sharing how kind and empathetic our workforce is, this reflects the core values of the NSPCC and indicates how well our staff are supported to deliver the best services for children. If you would like to share any further feedback please contact me (Kam Thandi Email: Kam.Thandi@nspcc.org.uk)