The housing department is an absolute shambles. One manager in particular is a genuinely horrible woman and used blame tactics to cover her own back. Lots of lying goes on behind the scenes and a manager even used lies to turn 2 staff members against each other without reason. I had multiple occasions where I figured out that my manager had thrown me under the bus to protect her own name, whether it be to other senior staff or parents/carers of the service users. When handing in my notice, my own managers response was 'good for you', no question as to why I am leaving or if there is anything to do to support me. I have NEVER encountered such awful working conditions and you were often expected to go and clean the houses of service users yourself, otherwise their messiness and lack of cleanliness would be blamed on the support worker who managed them. Pay is genuinely horrifying and I think the one and only time I ever received a bonus while working there it was less than £50. Work environment was also extremely unsafe, lone working practices were ignored and staff were sent to the houses of mentally unstable and dangerous people without any protection or safety measures. Solo protection devices were provided but none of them worked or even switched on. My own manager who I worked alongside for multiple years did not bother to speak to me on my last day as anyone who leaves is immediately shunned by her and seen as betraying Nacro. Some senior teams would never do the tasks that were expected of us. I'm sure there are areas of the business that do good work and are managed properly but I would never ever consider joining their housing team in London/Essex.
