Navient reviews about "training"

Project base customer service, sadly the project was discontinued

Supervisors favored specific people, and layoffs

When I first apply to them I was so excited, they paid $16 hourly and training was great although it was so much to learn. Once that over you finally start working that’s when everything changed you only allowed to be on the phone for amount of times if you pass 20 seconds on the phone you gonna have someone reaching out to you not to mention the team leads who supposed to help you, they are so useless instead of helping you they send you to the place where you was looking for answers before they lied about the $16 per hour they pay you base on how many calls you take which is very hard because their system always crashing that prevents you from taking calls ..you gonna regret it if you apply for their position trust me

Pressure to meet or exceed quota

Micromanaged. Two 15 minute breaks and half hour lunch. On outbound calls most people do not want to talk to you because you are attempting to collect a debt.

no benefits late hours didn’t learn in training

Some of the hours for certain projects and being in a different timezone when working remote projects

Lack of training, team was unorganized

Everything, micromanaging, not enough training, you’re fired without even knowing it .