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Netchex

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Netchex

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Netchex Reviews

Updated 31 May 2023

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Found 122 of over 123 reviews
3.6
69% Recommend to a Friend
69% Approve of CEO

Found 123 of over 123 reviews

3.6
69%
Recommend to a Friend
69%
Approve of CEO
Netchex CEO Will Boudreaux (no image)
Will Boudreaux
90 Ratings
Pros
  • "Flexible work arrangements are available to support work/life balance, but they do vary per department(in 10 reviews)

  • "benefits 401k(in 4 reviews)

  • Cons
  • "Work life balance is stated, but they will expect long hours when projects are up on a deadline, despite changes and bad decisions up the ladder(in 7 reviews)

  • "There’s no room for growth unless you’re a friend of a friend(in 3 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    1. 1.0
      Former Employee

      RUN

      3 Apr 2023 - Account Executive 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The benefits are great bc your insurance is paid for by the company. However, this is super common in this industry so skip the headache of literally everything else and go somewhere else.

      Cons

      They do not care about any of their employees, but when you’re interviewing they will make you think they do. They “care” about inclusivity but only what’s shown on the outside and not what is actually happening inside the building. The managers do not care if you’re not doing you’re job, or consistently not hitting quota. They simply want everyone to be friends. If you have differing opinions from them they will find a way to get rid of you. Don’t be me and read the reviews on here and still take the job. The reviews are true! There is a reason this company has one of the highest turn over rates. You will be under compensated and expected to work as if you are compensated with far more than you are. If you’re not one of the “bros” forget it. Job performance is not measured or rewarded. You’ll get a shoutout on a call and that’s it. Trust the reviews on this job and run far from this company. The product is hard to sell, other competitiors have better product that’s easier to sell and typically win out in the end.

      Continue reading
      1 person found this review helpful

      Netchex Response

      Director of Human Resources

      Dear Reviewer, We take all feedback from our employees seriously and we are sorry to hear that your experience at Netchex was not a positive one. At Netchex, we strive to create a positive and engaging work environment so that our employees can thrive both personally and professionally. We would like to have a more detailed conversation with you to understand the specific concerns you have raised in your review. This will help us identify areas for improvement within our company and work towards delivering a better experience for our employees. If you are open to having a discussion with us, please don't hesitate to contact us. We value your feedback and hope to have the opportunity to address your concerns. Sincerely, The Netchex Team

    2. 5.0
      Current Employee, more than 3 years

      Not a Number- Leadership Listens.

      29 Jan 2023 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Visible top leadership with transparency about company's current standings and projected growth. Growing slow & steady-- no layoffs here. Full employer-provided health insurance for employee; employee pays for spouse/family. High deductible, but they give you a preloaded debit card that covers 60% or more of the deductible for covered visits, procedures and medications, minimizing your out of pocket costs especially if you don't have anything critical/extensive. The health expense debit card amount is doubled if you add on a spouse or family plan. They also rolled out another plan option this year tailored for a handful of employees with more expensive medications. Lots of other employer-provided life insurance policies and affordable employee-paid extra coverage (dental/vision) you can choose to enroll in. FSA is also offered in addition to the benefits listed above for health and childcare. Employer-provided cancer support programs should a employee be diagnosed; offers training to internal teams to help them understand what a coworker is experiencing; this program also helps employees ease back into the workforce upon remission. Holds employee health fair days & community involvement opportunities. 401k with tiered matching system. Management seems to be listening and improving on employee wants/needs. Great work life balance, enjoyable people and room for growth.

      Cons

      DEI could use more action/involvement from top leaders. No parental leave policies, only short term disability. HR could use more tools to engage remote workers where they are. Open on some bank holidays.

      Continue reading
      Be the first to find this review helpful

      Netchex Response

      Director of Human Resources

      Thank you for your kind words! We're glad you're happy working for Netchex and want all our employees to feel valued and special. We'll continue working hard to provide you with an excellent benefit package and employee experience.

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    4. 1.0
      Current Employee

      not the place to be

      31 May 2023 - Sales Representative in New Orleans, LA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good training and having a supportive team

      Cons

      management is ruthless. Hiring manager is extremely miserable

      Be the first to find this review helpful

      Netchex Response

      Director of Human Resources

      Thank you for taking the time to share your feedback. We are sorry to hear that you are having a negative experience with our management team. We take all feedback seriously and are continually looking at ways to improve the employee experience. If you would be willing to share any specific concerns or areas where you feel improvement could be made, we would be happy to hear them and take appropriate action. Thank you again for taking the time to provide feedback and hope that we can connect to discuss your concerns.

    5. 5.0
      Current Employee, more than 5 years

      Great company to work for

      10 May 2023 - Implementation Lead in New Orleans, LA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The staff is incredible. Working remote is optimal. The level of trust (not being micromanaged) and work life balance is unmatched.

      Cons

      The scope of the job is large. The job can be stressful.

      Be the first to find this review helpful

      Netchex Response

      Director of Human Resources

      Thank you for taking the time to leave a review and am so glad to hear you're happy working for Netchex. I must agree, the staff here is wonderful to work with and am thrilled to see that our employees feel the same. Prioritizing work life balance is incredibly important to Netchex and offering options to work in-office, remote or a hybrid schedule has been, and will continue to be, a priority. As Netchex continues to grow at a fast pace, sometimes our jobs can become stressful. As we continue along our journey of growth and change, our strategy is evolving as well. Our internal controls and operational structure continue to expand along with more opportunities for our team. We encourage diversity of thought and welcome all suggestions and ideas on how to make what we do less stressful. Let's connect and collaborate!

    6. 5.0
      Current Employee

      Great Company

      6 Apr 2023 - Client Service Representative in Mandeville, LA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, positive work environment, room for growth

      Cons

      Tedious work, low starting salary

      Continue reading
      Be the first to find this review helpful

      Netchex Response

      Director of Human Resources

      Thanks for taking the time to write this review; it means a lot to us! We are incredibly happy to know that you find we have great benefits and a positive work environment. We’ve worked hard to make our culture what it is now, and will continue to work hard as we grow together. As our business grows, our strategy is evolving as well. Part of our strategy is to create the structure necessary for our talented people to want to stay and develop. Retaining top talent is our priority and compensation is one area that is currently under review. You mentioned tedious work. While some tasks can be tedious at all levels, there are ways to break up the day. Learning is often a great antidote to boredom, and it could prepare you for the next more challenging role. We appreciate the information you submitted regarding your employment experience with Netchex, and look forward to growing with you on our team.

    7. 3.0
      Current Employee

      Potential

      4 Mar 2023 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, flexibility for working parents, team atmosphere

      Cons

      PAY , not in line with expectations, management style , product issues

      Continue reading
      Be the first to find this review helpful
    8. 2.0
      Former Employee, more than 3 years

      RED FLAGS!!! READ THIS BEFORE YOU ACCEPT A JOB!!!

      27 Jun 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Your coworkers become your biggest support! Life-long friends were made in the trenches!

      Cons

      Massive turnover across the entire company… Cheap pizza in the break-room is their answer. Brilliant!!! No work-life balance. When your coworkers quit they put the extra work on you and drag their heels finding replacements. Unpaid overtime is an expectation. The pay is way below average. Don’t expect regular pay increases or fair pay later on either. Expect to be treated as a business expense to most of the leadership team. The health plan is really really bad. They give you a super high deductible plan with no co-pays and a crappy pre-paid Visa card. Expect to pay thousands out of pocket before you can even use insurance. No insurance is almost better. When hurricane Ida affected a majority of the workforce, they made employees burn through PTO or take no pay. Leadership bragged about how much football they watched while employees struggled for weeks. They did put select employees in hotels, but only if they kept working… The product is bad and the clients know it. You’re not allowed to put your lunchbox in the break-room fridge because occasionally leadership and the board use it for their private catered lunches. If you’re a white man who went to LSU or St. Paul's and play a sport they will love you. Everyone else is not allowed in “The Boys Club”. It’s not a safe place to work for anyone else.

      5 people found this review helpful

      Netchex Response

      Director of Human Resources

      The truth is that we care deeply about our team – and it hurts to hear that we didn’t do a good job of showing it with this former employee. We can always strive to do better. At the same time, there’s more than one side to any story. There may have been other factors at play that impacted this employee’s experience, but that doesn’t negate our responsibility to do better in the future. This review may not have been what we love to read. However, it's a good reminder that we can’t let the work we’ve done fall by the wayside. We have to keep going – and growing together.

    9. 5.0
      Former Employee, more than 1 year

      Great place to work

      6 Mar 2023 - Sales in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      High earning potential and great product

      Cons

      None really. I was a unique employee

      Be the first to find this review helpful

      Netchex Response

      Director of Human Resources

      Thank you for taking the time to leave a review. We appreciate the kind words, and are glad to hear your experience was positive.

    10. 1.0
      Former Employee, more than 1 year

      Sexual Harassment Cesspool

      31 Jan 2023 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      None...So many red flags. Read the negative reviews first that aren't current incentivized employees.

      Cons

      The owner is a good old boy who is getting his energy from coca cola. Sexual harassment is so pervasive it is mentioned in multiple reviews here... Let that sink in. Pay is extremely low and you can tell they do not value employees by their condescending replies to reviews.

      Continue reading
      2 people found this review helpful

      Netchex Response

      Director of Human Resources

      Thank you for your response and feedback. We are disappointed that we did not meet your expectations as an employer. Regarding your comment concerning sexual harassment, any complaint of harassment is taken very seriously at Netchex. The HR Department fully investigates all complaints and handles them with care and confidentiality. Due to the sensitive nature of this type of issue, others will only be notified of the outcome on a need-to-know basis. Harassment of any kind is not tolerated, and Netchex takes all reported instances extremely seriously from the minute a complaint is made. We would like to be proactive and speak directly to you regarding your concern. The safety and security of our employees is our #1 priority. Please reach out to HR@netchexonline.com to discuss the allegations made so that we may conduct a thorough and prompt investigation.

    11. 5.0
      Current Employee, more than 3 years

      Great SMB company

      6 Feb 2023 - Sales Development Representative (SDR) in Covington, LA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great employees with fantastic benefits

      Cons

      Most employees are remote. I prefer in office work.

      Be the first to find this review helpful

      Netchex Response

      Director of Human Resources

      Thank you so much for your positive feedback! We're thrilled to have you as part of the Netchex team and to see that you’re enjoying your role as an SDR. If you have any recommendations for us to improve your experience, let us know … our door is always open!

    Viewing 1 - 10 of 123 Reviews
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    Netchex Reviews FAQs

    Netchex has an overall rating of 3.6 out of 5, based on over 123 reviews left anonymously by employees. 69% of employees would recommend working at Netchex to a friend and 66% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, Netchex employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Netchex. This rating has improved by 1% over the last 12 months.

    69% of Netchex employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Netchex 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.

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