Netrix IT Reviews

To address Netrix -High Level response overview: 1. “Projects don't get done: We have put in place a dedicated project manager whom has really driven our project process from prep to delivery to a new level and overhauled it completely.” *This could not be more untrue. The current leadership, I’m sure doesn’t even know what an AP is or how to enter things correctly into our CRM to get projects through the process. 2. Communication is poor: Communication is critical in any business and we have taken major steps to improve ours. The new Management Team is critical in that so all staff don't rely on one source of information and can always give and receive information quickly and easily. *The new management team? This team was in place when I was there and could careless that their people got trained or received what they needed. Only thing they care about our by the minute time logs and their own ego. 3. Meetings last forever and never accomplish anything: Our meeting templates have been set up to have a sturdy agenda and follow the Traction L10 format. This has made our meetings less common, more informational, and they accomplish everything they set out to. *Traction has been used since day 1 that I was there. Does it mean that its implemented correctly? No. Informational? Meaning we will listen to leadership belittle everyone and then be told not to take it personal. This means nothing while not truly being implemented, and also nothing on your current and ongoing Apology Tours to clients, that you’re still doing to this day. 4. Decisions made one day will be changed the next day: Again, to the implementation of our management team, they regularly stop any changes to consider alternatives and what will work best for their staff and the company as a whole, but most importantly how it will affect our work for our clients. This has taken away any "ad-hoc" changes that were being made. *This remains true. It will change on a daily basis and two years later they are still talking about “getting back to basics” all the while doing nothing. You are still creating processes that only the female owner thinks exist, but only in her own head. If only she would set aside her ego would not just pistol whip people, but actually put in the work themselves as a team. A true leader is someone in the trenches, leading. 5. There is no training program to onboard employees: This is an area we acknowledge we struggle in. We are actively building documentation and learning resources to put staff through that will give them all the knowledge they need to get started, including timelines for when new staff will be at what stage of their introductory period. *Actively building? Still? This would mean it’s non-existent as the claim states. 6. The level of urgency they demand creates chaos: We had fires to put out. That much is true, and we were all in a rush to improve all facets of our business to make sure no more came up, and in doing so it generated more. This has leveled off completely and we are going to continuing to improve our process and maintain our excellent standard of service. *Chaos here is a daily occurrence. We are often either abandoned or micro-managed. There is no in-between. We wanted the best for our clients and often times, waited for help or guidance- and left rarely with any. We were sent IM’s- OFTEN- to stop laughing and to stop talking when in fact, it would be the nature of our business since we are client facing. Talk about a morale killer. I have never experienced this in business, nor have I since. 7. Publicly yelling at employees (and clients!) is the accepted norm: I would address this if I had more background information, unfortunately I don't have any knowledge of this happening, but yelling at anyone in a professional business is never an "accepted norm" and isn't tolerated on any level. *I have personally seen and experienced it myself. For you to say it doesn’t exist, or is not the norm, is an abhorrent stretch of the truth and you are doing your employees and peers a huge disservice.

These are in no specific Order of importance 1) The two owners are opposite types of business partners, and as others have stated, can cause much of a rift at the office and in the company. 2) One of the owners causes much chaos in how they attempt to be the end all be all for everything (at least while I was there). They can, without any inclination, change course on a project because its what they think is the right thing. 3) There is a major gap in knowledge from your level 2ish techs to level 3 techs, which pulls project members away from projects to work on Help Desk issues. 4) Staff is "required" to complete Rocks, which are more or less Personal Development Goals, and these Rocks are often, or almost always told, to be done on their own time 5) Most Everyone there is salaried, but due to the long work weeks often required to do your work load, are not fairly or competitively compensated. 6) There is no 401k Match 7) The lack of a sales team that can actually sell services or projects without requiring an engineer to do 90%+ of the sales persons work. 8) Their hire and fire mentality seems to be extremely common 9) Their is often times staff is pulled from what scheduled work is, to do many other tasks 10) Meetings run extremely long, and many times without depth of information. 11) There needs to be management and leadership members that are allowed to make decisions outside of the owner(s). Too many management members have been handcuffed and on too short of a leash to make proper impact. 12) Timeliness. I saw too many meetings, internal and client facing, start late or be cancelled. 13) Email management. Too many people, especially one of the owners, are not responsive to emails in a timely manor. Decisions need to be made that day and you may not receive a response for a week.