Not much training aside from learning as you go, which is great if you are a self starter and are comfortable solving problems on your own in a multiple production environments with little to no accurate documentation.
Not much support from leadership. The service team can rarely help each other due to work load, constant on-boarding of new clients and new apps and systems to support.
Due to the above issues when you get to your scheduled tickets clients are often unhappy before you even begin the work, need to have great customer service skills to stay afloat and keep customers happy here.
Huge focus on improving metrics without the staffing, resources, training or opportunity to improve the skills needed to meet the metrics. The focus on this causes a lot of stress in addition to working on broken/down systems and dealing with angry clients. Your desire to learn must and help must be a goal for you to continue working here.
Really high turn over, your coworkers are regularly changing and needing help.
Salary is not at all competitive but if you are looking for the opportunity to learn on a lot of different systems it is a great place to learn rapid fire then move on with the knowledge to somewhere with better pay.
No opportunity to move up or grow your career, if you're on the service team the only real option is to leave if you would like to expand.
