There are a lot of changes happening, the culture was very friendly when I started but is becoming more cold and corporate Lots of office politics, favouritism and nepotism People who have been there years get away with murder and there are different rules depending on who you are Gossiping and being nasty behind people's backs, especially from supervisor and office manager in front of other employees Very little training, you learn by making mistakes and being corrected. It would often be someone waving at you and speaking over you while you were on the phone to customers, which made it really difficult to learn Staff taking time off for burn out or mental health