Instruction documentation nonexistent. Disorganized leadership. Rigid schedule. Salary is less than ideal and will never see a raise larger than 3%. Terrible health insurance, vacation and sick time benefits. NO EMPLOYEE HANDBOOK. They create and discard rules any chance it nets the company more money. They let favored office workers work from home, while others its strictly out of the question. The director of operations has a company first attitude, and has cultivated an environment in which you are very aware of that.