A good filler between jobs
Pros
If you do your research, you go in knowing that they have funny firing practices. So knowing that, I went in using it as a temporary job until I got something more stable. Most people were right, they do let you go without telling you why. But I can speculate why I was let go and I can't really blame them. I only lasted 2 months and that was probably because 1. I wasn't a very good salesperson. Some of it was lack of skill/aggressiveness at the time and the other was that you get credited for sales when people order after chatting with you, so some people are just not going to complete their order or they're going to come back later and chat with another rep before they order and they will get your credit. Also your scores are affected by how customers rate you, so if they rate low for whatever reason, you're screwed and if they just don't rate at all, it's a ding because you didn't engage them enough to want to leave a score and even if you're jumping through hoops you can't force them to leave a rate (this one was mostly my problem). But you can't ask them to rate... so you have to kind of convince them to rate in other ways. But honestly, I just never met the quota and I was surprised I made it that far. I expected to last a couple of weeks. 2. I got sick. I called in properly but they let me go anyway. If you do your research, you would know that this is common. This is probably out of the POC's hands. My POC was understanding and judging from the way things were going, I think if I had not gotten sick, I would have lasted at least another week or so until they just had to let me go. So this tells you two things: Meet your quotas and don't ever call in sick or for any reason at all. Of course, I've read other people say they had great performance and was always present but still got terminated, so it's really out of your control. The bottom line is to appreciate the job for what it is: an opportunity to gain experience as a chat representative/sales rep/etc... and don't stop looking for real, stable work. Extra Pros: Get to work at home, no commute. $9/hr beats $0. You don't have to talk or have zero background noise because you're typing.
Cons
Extra Cons: You have to work 2-3 chats a time and have alot of numbers to hit. They definitely monitor your chats and hop in quite a bit, which can throw you off while you're multi-tasking especially if they didn't read the whole chat screen and force you to repeat something to the customer that you already said. On a side note, I did notice cliques. Most of the POC's were nice and helpful, though there was one passive aggressive POC that would never help and she once blasted a negative message to the whole chat room right after she monitored my screw up. She didn't call my name out but it wasn't really called for, since most POC's will just message you individually about your performance. Other than those things, it was worth the experience. I say give it a shot.