Good Mission, Leadership Could Use More Support.
Pros
The team is very supportive and always willing to help. Everyone looks out for one another, even across different team groups. Despite being a work-from-home role, there’s a strong focus on keeping morale high through regular meetings and fun daily chats like the “break room,” which helps everyone stay connected.
Cons
There is no effective process for employees to provide feedback about direct supervisors. After a recent wave of new supervisory hires, significant issues have emerged on some teams. My direct supervisor appears undertrained and unfamiliar with our roles, resulting in inconsistent instructions, unclear expectations, and frequent changes in direction. This has caused confusion and frustration across the team. The management style is highly micromanaging, with repeated check-ins throughout the day. While the role is meant to support patients and schedule appointments, the current approach feels more focused on numbers and productivity than patient-centered care. Other teams are managed very differently, highlighting a lack of consistency across leadership. Multiple team members have expressed increased stress and dissatisfaction since this supervisor took over. There is no clear or safe channel to raise concerns or request a review of supervisory practices, leaving employees feeling unheard.