Pros
Free consultations, it's a job if you REALLY need one but not a career.
Cons
Overworked, underpaid, worked there for 2 + years and only received one raise. One co-worker kept getting in trouble for speaking Spanish, yet they wanted her to take spanish calls. MAJOR favoritism, they will not pay for OT and if you do OT they will remove it from your check without warning. Have to ask for permission to go to the restroom (this isn't school y'all) will continuously get in trouble and have write ups if you call in even if it's an emergency or if you have family in hospital. Managers do no show any empathy at all whatsoever unless you're their favorite. You have to do a clean up chore before the end of your shift yet managers won't help clean up. You're stuck in a small closet type of room with 8 other people sitting side by side answering phones and the room gets crazy hot. Managenent expects you to buy your own headset.